FGP Clinical Manager - OB/GYN, IVF

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a FGP Clinical Manager - OB/GYN, IVF.

The NYULFC Clinical Manager is responsible for overseeing daily clinical and ancillary operations across multiple practice locations, ensuring the delivery of high-quality patient care, staff leadership, and compliance with regulatory standards. This role combines strategic oversight with direct engagement in clinical functions, fostering a patient-centered environment while supporting professional development and operational excellence.

Job Responsibilities:

• Ensure all clinical operations comply with federal, state, and accreditation standards (e.g., Joint Commission, DOH, NYULH, AAAASF, etc.).
• Lead the development, implementation, and evaluation of clinical protocols and workflows.
• Participate in survey preparation and regulatory readiness activities.
• Supervise credentialing processes and ensure clinical documentation accuracy.
• Take ownership of quality assurance initiatives.

Team Leadership & Development:

• Lead clinical teams including APPs, RNs, MAs, CSTs.
• Hire, train, and manage clinical and ancillary staff.
• Conduct regular staff meetings and huddles to review protocols and performance.
• Oversee performance evaluations and implement staff development plans.
• Provide mentorship, feedback, and support for staff career growth.
• Promote interdepartmental collaboration in partnership with leadership throughout the practice.
• Lead by example with integrity, collaboration, and professionalism.
• Set strategic direction and align clinical operations with organizational goals.
• Ensure appropriate staffing, training, discipline, and recognition.
• Facilitate continuous improvement and innovation.

Patient Experience Leadership:

• Supervise and occasionally deliver direct patient care including.
• Oversee clinical care coordination through all stages of fertility treatment.
• Ensure clear and timely communication with patients regarding treatment plans and results.
• Maintain best-in-class patient service and safety.
• Promote a consistent, compassionate patient experience in every interaction.
• Apply service recovery models (e.g., CARES (Connect, Align, Respond, Ensure, and Sign-Off), LEARN (Listen, Empathize, Apologize, Resolve, Notify)) to resolve patient concerns.
• Collaborate with support departments to enhance patient access and satisfaction.
• Foster a culture of empathy, respect, and transparency.

Operational Management:

• Manage clinic scheduling and staffing aligned with patient volumes and budget targets.
• Maintain inventory of supplies and equipment within financial constraints.
• Support planning and transitions for new or expanding clinical locations.
• Optimize workflow and collaborate on administrative initiatives to improve efficiency.

KEY BEHAVIORS & EMOTIONAL PROFESSIONALISM

-Acting with integrity and making decisions that foster mutual respect, honesty, and transparency.
-Collaborative decision making rooted in fostering positive relationships and teamwork across a large staff, physicians, teams and departments.
-Acts in a safe manner, understands the importance of operating with and maintaining compliance with applicable laws, regulations and adopted best practices continually looks at process failures as opportunities for improvement.
-Leads by example, demonstrates compassion with patients and their family, all team members, etc. encourages empathy and grace in others.
-Providing a best-in-class patient and employee experience is at the heart of all interactions and decisions with patients, family, and employees.
-Advances and supports an environment of process improvement and innovation.

Minimum Qualifications:
To qualify you must have a - Active Registered Nurse (RN) license in the state of practice.
- Bachelor of Science in Nursing (BSN) required.
- Masters of Science in Nursing (MSN) preferred.
- Basic Life Support (BLS) certification required.
- Minimum of seven (7) years RN experience, with at least two (2) years in a leadership role with direct reports.
- Fertility clinic experience required.
- Demonstrated expertise in team management, clinical operations, and patient care excellence..

Required Licenses: Registered Nurse License-NYS

Preferred Qualifications:
Experience in REI. Additional preferred experience include but not limited to:
- Strong leadership, mentorship, and communication skills.
- Ability to manage multiple priorities and lead teams across locations.
- Proficiency in EMR systems.
- Technical competency in MS Suite.
- Analytical skills to drive quality metrics and workflow improvements.
- Commitment to patient-centered care and regulatory compliance.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $195,179.92 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here