Operations Manager, Single Family Rental Communities (SFRC)

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Lease-Up Strategy & Execution

• Lead the full lease-up lifecycle for new SFR communities-from pre-leasing through stabilization-by setting pricing strategies, occupancy targets, and overseeing leasing activities including unit showings and resident qualification.
• Partner with marketing to launch campaigns that drive qualified traffic and conversions, ensuring alignment with market dynamics and corporate goals.

Team Leadership & Supervision

• Hire, coach, and lead Resident Support & Leasing Managers, fostering a high-performance, accountable culture through regular meetings, performance reviews, and manage a team of SFRC Managers and Regional Managers.
• Drive continuous improvement and service excellence through strategic guidance, development initiatives, and employee engagement.

Operational Readiness

• Coordinate with construction, development, and maintenance teams to deliver rent-ready homes; lead pre-opening planning including staffing, SOPs, vendor onboarding, and technology setup.
• Partner with central teams to procure and manage vendors for home turns, cleaning, landscaping, signage, and other critical operational services.

Resident Experience & Community Activation

• Ensure a seamless move-in experience through orientation, communication, and follow-up, while serving as the primary contact for early resident concerns.
• Build a strong community culture through proactive engagement strategies and consistent delivery of high-quality service.

Team & Vendor Oversight

• Oversee leasing and operations staff to support lease-up velocity and service delivery, ensuring alignment with operational and customer service standards.
• Manage vendor relationships to maintain timelines and quality for all essential services related to home readiness and curb appeal.

Financial Performance & Reporting

• Monitor and report on lease-up KPIs (absorption, conversion, rent growth, expenses), support budgeting, and partner with asset management to ensure performance aligns with pro forma and investment goals.
• Drive financial accountability by ensuring accurate reporting in tools like Yardi/AppFolio, tracking capital projects, and identifying cost-saving opportunities.

Compliance & Risk Management

• Ensure full compliance with Fair Housing laws, lease regulations, and internal policies across all communities and proactively identify and mitigate operational risks throughout the lease-up process to protect company assets and resident satisfaction.

Qualifications:

• Deep understanding of Single-Family Rental leasing strategies, market analysis, and pricing tools.

• Experience working cross-functionally with construction, marketing, and asset management teams.

• Strong organizational and communication skills with the ability to thrive in a fast-paced, deadline-driven environment.

• Proficient in leasing and property management systems (e.g., Yardi, AppFolio) and Microsoft Office Suite.

• Lease-Up Execution & Sales Leadership

• Market & Financial Acumen

• Operational Planning & Delivery

• Cross-Functional Coordination

• Resident-Centric Approach

• Adaptability & Problem Solving

• Availability to work weekends and extended hours during peak lease-up periods.

• Willingness to travel.

Minimum Requirements:

• 5+ years of experience as a regional property manager or higher, with at least 2-3 years focused on lease-up of multifamily or single-family communities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.