eCommerce Site Manager - Retail

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

eCommerce Site Manager

Location:

Stamford, CT,

NYC, or

Zeeland, MI

MillerKnoll Retail is seeking an eCommerce Site Manager to join our web team. The eCommerce Site Manager will develop and execute programs to support online sales growth, as well as manage daily operations for two of our retail eCommerce sites.This role reports to the Sr. Director of eCommerce.

Responsibilities

• Own the end-to-end site experience, leveraging customer behavior insights and analytics to drive revenue, conversion, and engagement.
• Lead the site merchandising strategy to ensure on-site search, navigation, and sorting are optimized for discoverability and conversion.
• Manage and develop a team of Web Producers and Merchandisers, fostering a collaborative, learning-driven environment.
• Partner with digital product teams to deliver a seamless, on-brand customer experience across all digital touchpoints.
• Define and execute a site optimization roadmap to deliver both quick wins and long-term enhancements.
• Collaborate with Digital Product Management on third-party tools and technologies (e.g., payment gateways, personalization platforms) to increase traffic and sales.
• Work closely with Marketing, Creative, and Merchandising teams to execute site updates, including seasonal campaigns, content refreshes, and product launches.
• Partner with Product, Design, and Engineering teams to shape and deliver the digital product roadmap, from concept through launch.
• Support customer acquisition and retention efforts in partnership with Marketing, contributing to SEO, CRM, and paid media strategies.

Requirements

• 5+ years of proven success in a hands-on eCommerce role within a high-performing retail environment.
• Strong understanding of UX best practices, SEO fundamentals, and how they impact site performance.
• Experience managing and developing a team in a fast-paced, collaborative setting.
• Proficiency in A/B testing, including planning, execution, and interpreting results to drive actionable insights.
• Solid background in site merchandising and conversion rate optimization tactics.
• Skilled in web analytics tools, especially Google Analytics and Contentsquare, with the ability to translate data into insights.
• Prior experience with Salesforce Commerce Cloud (SFCC) strongly preferred.
• Understanding of customer service, supply chain, fulfillment, and operational processes that impact eCommerce.
• Ability to balance customer experience and business objectives while adapting to a fast-changing environment.
• Track record of managing complex, cross-functional projects across multiple teams.
• Bachelor's degree or equivalent work experience required.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.