Program Assistant

Job Title: Program Assistant

FLSA Status: Full Time - non-exempt
Reports to: Program Supervisor

Schedule: Varies
Supervises: N/A

Rate of Pay: $23-23.30/hr

Closing Date: 08/22/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function:

The program seeks a candidate who can work awake/overnight evenings from 6:30PM-6:30AM three times per week (3-12s). Schedule to be determined based on coverage needs. The Program Assistant works with families to ensure that all are safe, responsible, and respectful while on-site. We are seeking a candidate who can work independently with limited supervision. This position requires the ability to use discretion when addressing or resolving guest matters while providing a positive customer experience. The Program Assistant requires basic knowledge of record keeping practices and procedures. This position also has some cleaning responsibilities in addition to light food preparation/serving.

Work Environment:

Lambuth is 24/7 emergency site for families. Lambuth believes in serving families through a Trauma Informed lens. Lambuth can be a fast-paced environment that helps to address the needs of the families.

Duties and Responsibilities:

• Provides consistent coverage for assigned shifts
• Performs general administrative functions such as noting within the communication log, answering the phone, data entry in Wellsky, scanning receipts, completing inventory of products, and responding to in-person inquiries in a professional manner.
• Provides appropriate information and referrals for those who need other resources.
• Assists families of the Lambuth Family Center with needs and questions.
• Works with families to ensure all are being safe, responsible, and respectful while at the facility.
• Helps families resolve any issues as they may arise
• Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or the authorities.
• Assist Office Manager, Case Managers, and Program Supervisor in projects as needed
• Assist in light cleaning and food preparation/serving
• Attends staff meetings and participates in activities designated by supervisor.
• Utilizes a Trauma Informed Care approach
• Ensuring all families are adhering to the policies and procedures and informing appropriate staff of incidents or concerns in a timely manner.
• Other duties as assigned. This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as any other tasks not stated in this position description.
• Performs other duties as required.

Qualification and Education Requirements:

• Minimum High School Diploma or GED required, Associates or bachelor's degree preferred.
• Customer services experience; effective communication and people skills
• Desire to serve others who are overcoming hardships
• Ability to establish and maintain professional boundaries
• Experience using trauma informed care and crisis management techniques, preferred
• Ability to work independently or in a team
• Ability to assess emergency situations and respond effectively
• Working knowledge of Microsoft Office, integrated database applications, and ability to use new software programs with basic training
• Successfully pass background check
• Proficient written and verbal skills in the English Language
• Complete internal Protecting the Mission training for working with minors within three months of employment
• Must be prompt and dependable
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organization.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.