Program Manager

Job Title: Program Manager

FLSA Status: Full Time - exempt
Reports to: Program Director

Schedule: 8am-5pm
Supervises: Intake Coordinator, Recovery Case Manager, Interns

Rate of Pay: $65,000-$70,000 annually

Closing Date: 08/24/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Program Manager is responsible for the delivery of quality of services provided at Harbor Light Men's Relapse Prevention Center and Veteran's Transitional Housing Program through clinical staff and intern supervision and overall programming oversight. The Recovery Case Management Team assists residents in their recovery from substance use and co-occurring disorders through clinical case management, education, and empathetic trauma-informed support with the goal of addressing the needs of substance abuse clients and their successful reintegration into the broader community. The duties of this position include managing all components of the recovery and transitional living programs, ensuring the development and direction of the program/curriculum and clinical team staff. This position provides supervision of intake, counseling/case management staff, and interns.

Duties and Responsibilities

Program

• Work with Program Director to review, revise and implement facility and program policies & procedures.
• Oversee and inform programming- identify needs, develop or revise and implement changes or new services.
• Monitor clinical record audits, personnel records, performance-based contract obligations, and other records or procedures to ensure adherence with licensing and funding requirements; Monitor all admissions, assessments, and discharges according to established policies and procedures.
• Be a member of the Harbor Light management team.
• Responsible to provide and ensure quality direct program services to residents of the Harbor Light Center, utilizing cognitive behavioral techniques, trauma informed and strength-based approaches, to include individual clinical case management, group counseling, crisis intervention, individualized treatment plans, relapse prevention plans within a milieu/institutional setting, and transition plans.
• Review, select and/or develop all necessary curriculum and class topics for the program on an on-going basis, as approved by DHQ and Program Director.
• Be familiar with and enforce program rules and funding contracts related to the program; address and document all program related grievances and incidents per protocol and in a timely manner. Report to Program Director.
• Work with Program Director to prepare grant proposals, understand grant requirements and outcome reporting as well as maintaining accurate reporting to VA and other eligible funding requirements.
• Facilitate good communications and working relationships with the VA administration. other agencies, donors and resources; provide community education about Harbor Light, substance abuse, and co-occurring disorders.
• Maintain client confidentiality and high ethical and professional standards.
• Exemplify excellent communication skills (verbal and written) with team, clients and partners.
• Be willing to adhere to all The Salvation Army policies and procedures as well as adhere to The Salvation Army's holistic approach in services.
• Perform other duties as delegated by the Program Director.

Personnel

• Ensure program staff and intern onboarding and orientation. Provide supervision to specialist staff, interns and volunteers, as required by licensure or internship guidelines.
• Provide performance evaluations of supervised staff;
• Assess clincical staff training needs and facilitate their obtaining the training; oversee documentation of credentialing requirements; plans, develops and conducts in-service trainings to maintain and improve staff capacities.
• Assess own training needs to improve clinical and management skills; meet continuing education and other requirements to maintain professional licenses related to the position.
• Ensure all clients are provided services that are of high quality and meet best practice standards for residential based recovery and transitional housing programming.

Education, Experience, Skills, Qualifications

• Master's degree in social work, counseling or human services related field with 2 years post graduate, professional social service experience, required.
• Minimum 2 years supervisory experience, required.
• Minimum 4 years' experience in case management, required.
• Minimum of 2 years' experience in addiction counseling, required.
• Ability and experience in hiring, supervising, training, motivating, and evaluating staff, required.
• Licensed Addictions Counselor (LAC), Licensed Professional Counselor (LPC), or LCSW, required or obtainable within 3 months of employment through DORA.
• Experience in non-profit setting, preferred
• Experience with homeless, veterans, chronically incarcerated, economically disadvantaged and culturally diverse populations, preferred.
• Knowledge of substance abuse and co-occurring disorders with experience in screening, assessment, diagnosis, and treatment of co-occurring disorders, required.
• Experience and with using electronic health records, databases, email, and office software, required.
• Experience with VA contracts and grant management, preferred.
• Driving
  
  
  
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
  • An MVR will be processed every year in accordance with The Salvation Army's policies.
  
  
  
  
• Background Check
  
  
  
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
  
  
  
  

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Masters of Social Work (required)

2 years: Post graduate, professional social service experience (required)
Knowledge of substance abuse and co-occurring disorders with experience in screening, assessment, diagnosis, and treatment of co-occurring disorders (required)
Experience with using electronic health records, databases, email, and office software (required)
Experience with VA contracts and grant management (preferred)
2 years: Addiction counseling (required)
4 years: Case management experience (required)
2 years: Supervisory experience (required)

Driver's License (required)