Program Manager | Emergency Services

Scheduled Weekly Hours:

Are you passionate about enhancing care experience for patients and staff and driving impactful programs? Do you thrive in a dynamic environment where collaboration, innovation, and empathy are key? If so, we want YOU to be our next Program Manager for Emergency Services!

At Gundersen Health System's core, we are here to inspire your best life by relentlessly caring, learning, and innovating. We are seeking a strong Program Manager who can contribute to this mission by engaging, motivating, and driving a culture of service and patient satisfaction through innovative programs and service offerings throughout our Emergency Services. As Program Manager, you will foster high-quality, meaningful connections with all stakeholders, leading and coordinating enterprise-wide Emergency Services initiatives and improvement activities aimed at advancing health equity throughout communities we serve.

What You'll Do:

As the Program Manager, in partnership with the Clinical Operations Director, Department Chair, Medical Providers, and Clinical Manager(s), you will be responsible for the planning, implementing and business functions of all regional aspects of Emergency Services. Emergency Services include Emergency Services La Crosse, Emergency Medicine, Onalaska Urgent Care, and Winona Urgent Care. You will participate in clinician recruiting, onboarding, and maintaining clinician position control to support strategic priorities. As the Program Manager, you will provide financial performance oversight and analysis of operations including project management, development of financial forecasts for services and support of new service evaluations with market research. You will be responsible for identification of opportunities for operational efficiencies and development/oversight of associated contracts. You will continuously improve and monitor key strategy metrics that are shared regularly with medical and administrative leadership and staff, including facilitating regional Emergency Medicine meetings, and collaborating with regional medical directors. The Program Manager will steward Systemness by autonomous interfaces in all regional partnered emergency services departments and be responsible for collaborating, initiating, and overseeing quality improvement and all other projects. Key responsibilities include:

• Act as a liaison between regions, departments, and outside communities. Partner with Critical Access Hospitals to ensure compliance with regulatory standards (EMTALA, The Joint Commission, CMS), Gundersen Health System policies and procedures, confidentiality standards, practice guidelines, and standards of care

• Partner with Clinical Operations Director and Clinical Manager(s) to provide input in establishing the budget, develop systems for financial analysis, variance reporting, dashboards/benchmarking, and monitor operations to ensure financial stewardship

• Conduct market research, financial evaluation, and business case analysis for projects, programs, and Emergency Services development and growth

• Develop and operationalize execution plans and coordination of work activities associated with Emergency Services strategic priorities and business initiatives

• Leverage advanced concepts and project management tools to manage the implementation and maintenance of designated programs

• Initiate master plan for utilization of facilities, equipment, materials, and personnel to improve efficiency of operations

What's Available:

• Fulltime, 80 hours biweekly (1.0 FTE)

• Monday-Friday, normal business hours

• Onsite in La Crosse, WI with travel based on business needs

• Salary range of $72,800 to $114,000, commensurate with experience

What You'll Need:

• A minimum of an Bachelor's degree in Nursing, Business, or a health related field

• Registered Nurse (RN) licensed minimally in the state of Wisconsin

• 3-4 yearsof experience in program/project management development and coordination

• Proven clinical or equivalent healthcare experience demonstrating the ability to lead and manage multiple priorities/projects in a fast-paced environment

• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to diverse audiences and foster positive working relationships and promote collaborative practice

• Prior Emergency Services experience or experience in healthcare program management/program development with experience working with business plans and quality improvement projects, desired

What You'll Get:

• Unlimited potential at one of the leading health systems in the midwestern United States

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and Career Development Center

• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

• Relocation assistanceavailable

We're healthcare for neighbors, by neighbors. Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it Love + Medicine and it's more than our practice. It's who we are. Join our mission in changing healthcare as Program Manager of our highly skilled and dedicated Emergency Services teams!

About Us:

Gundersen Health System is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa, serving more than 500,000 residents throughout 19 counties annually. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital and Level II Trauma Center; community clinics; 6 affiliate hospitals, clinics, and nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer