Accounting Clerk

Essential Functions

• Research and resolve disputes, prepare journal entries, and contact guest by phone or fax on a timely basis.
• Answer customer service calls and complete phone request form.
• Research and respond to charge inquiries on a timely basis.
• Send copies of guest folios on a timely basis via fax or mail.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform any duties and responsibilities asked by the Director of Finance and/or Assistant Director of Finance based upon department needs.
• Maintain files to comply with the record retention schedule for registration cards, guests checks etc.
• Answer all internal and external calls after three rings.
• Fax, photocopy and file.

Specific Job Knowledge,Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Good communication skills
• General knowledge of accounting operations and aptitude for figures
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner and listening to the nature of the concern, demonstrating empathy with the customer and provide positive and proactive solutions
• Ability to access and accurately input information into a computer using various computer software programs such as Word and Excel
• Ability to listen effectively, speak and write English clearly
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after team member begins work
• Ability to quickly analyze and solve problems
• Office machines: operate calculator/10-key by touch, copier, fax, telephone