Service Engineer II
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 24, 2025 | |
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OverviewAs aService Engineer IIon theDevDiv Fundamental Services (DDFUN)team, you will join a deeply technical, high-impact group that owns and operates both cloud and on-prem services supporting engineering systems across the division. Our team blends Site Reliability Engineering (SRE), Software Engineering (SWE), and Service Engineering (SE) expertise, and is known for its strong culture, low attrition, and commitment to excellence. Our vision and mission are to empower developers to be more productive and secure by providing reliable, automated, and secured platforms using modern fundamental practices and solutions. DDFUN is a daily role model for best practices that provides fundamental solutions to our customers leveraging on-prem infrastructure, cloud services, and third-party solutions. We are lookign for a Service EngineerII, who will be the lead engineer for foundational services such as VM and patch management, hardware deployment, inventory lifecycle, and Apple macOS system support-ensuring reliability, security, and operational efficiency for thousands of systems. You'll collaborate with partner teams to deliver top-tier customer service, identify opportunities for improvement, and implement automation and AI-driven solutions to streamline workflows and reduce manual effort. We value curiosity, a growth mindset, and a passion for learning on the job. Our engineers are empowered to explore new technologies, improve processes, and contribute to a culture of continuous improvement. While the role is primarily remote, occasional visits to on-prem labs are required for hardware-related tasks. Participation in an on-call rotation, which may include occasional weekend availability, is also expected. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive. In alignment with these values, we are committed to cultivating an inclusive work environment that positively impacts our culture every day.
ResponsibilitiesVM Management Provision, migrate, and decommission Hyper-V virtual machines. Ensure agent version compliance, resolve Virtual Machine Manager (VMM) issues, and maintain secure, reliable virtualization environments. Patch Management Manage monthly patching for 7,000+ lab machines with a 95% compliance target. Oversee vendor coordination, reporting, tooling, and support for Windows and macOS systems in alignment with Data Security and Risk (DSR) and Secure Foundation Initiative (SFI) standards. Hardware Deployment Lead deployments in Managed Lab Services labs (MLS) and across new platforms (e.g., ARM64, next-generation Microsoft hardware). Define standards, validate specifications, and coordinate with vendors and lab teams. Inventory & End-of-Life (EOL) Management Maintain accurate asset data in OneAsset. Track OS versions, conduct audits, manage decommissioning, and support lifecycle transitions in compliance with Executive Order (EO) requirements. Break/Fix & Server Administration Support ~7,000 systems. Handle OS upgrades, troubleshoot hardware, firmware, and networking issues, and resolve ~1,000 customer tickets annually. Coordinate outages and downtime with Managed Lab Services labs (MLS) and Real Estate & Facilities (RE&F). Apple macOS Hardware and Software Support Support ~1,500 macOS devices. Manage imaging workflows, OS and Xcode updates, network troubleshooting, and ensure compliance with Executive Order (EO) and security standards. Security & Compliance Operations Implement and maintain patching and security baselines for on-prem systems. Align with DSR, Secure Foundation Initiative (SFI), and Executive Order (EO) requirements. Support physical security measures and contribute to centralized compliance automation. AI-Driven Automation Design and implement AI-assisted workflows to optimize patching, inventory management, and incident response. Collaborate with customers and the team to integrate telemetry and predictive analytics into service operations. Intelligent Monitoring & Insights Utilize AI/ML tools to detect anomalies, forecast capacity needs, and proactively mitigate risks across on-prem and hybrid environments. | |