Program Manager, Total Rewards

General Description

The Program Manager of Total Rewards supports the operational execution of projects and processes across the Total Rewards function. Reporting directly to the Vice President, this role assist with department coordination, data analysis, dashboard management, budget tracking, and project support. The Program Manager works collaboratively with team members across the Total Rewards department to ensure program alignment and operational consistency. This position requires strong organizational skills, attention to detail, and a foundational understanding of Total Rewards programs and systems.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Supports the Vice President of Total Rewards by managing special projects and assisting in the coordination and execution of department initiatives.
• Oversee department operations, including budget tracking, resource planning, and performance dashboards.
• Maintain a understanding of all department functions and ensure visibility and alignment across Total Rewards focus areas.
• Develops and monitors key performance indicators (KPIs) and dashboards to track the progress and impact of Total Reward strategies and projects.
• Compile and analyze data related to benefit programs, compensation metrics, and HR systems.
• Supports the development and continuous improvement of all Total Reward programs.
• Coordinates with external vendors, brokers, and consultants to support benefits and compensation program management..
• Supports the annual benefits open enrollment process by working with vendors/brokers consultants, gathering and analyzing data, and preparing recommendations.
• Collaborates with the Total Rewards team on program logistics, communications, system support.
• Provide support, troubleshooting, and guidance to Total Rewards team members, as needed.
• Assist in the generation of reports and presentation for HR leadership and stakeholders.
• Serve as a liaison with Enterprise Technical Services (ETS), Total Rewards, and vendors for HRIS design and system implementation projects.
• Collaborate with the ETS team to identify system improvements and enhancements; recommend and implement solutions, including configuration and acceptance testing.
• May direct the work of other lower-level professionals or manage processes and/or programs.

General Responsibilities

• Performs other duties as assigned.

Education Requirements

• Bachelor's degree in Human Resources, Business or related field.

Experience Requirements

• At least 5 years of Total Rewards experience.

License/Certification/Registration Requirements

• SHRM-SCP, SHRM-CP, PHR or other approved relevant certification at the time of hire or attainment within 12 months of hire.

Knowledge/Skills/Abilities

• Foundational knowledge of Total Rewards strategies, policies, practices, and procedures.
• Working knowledge of project management methodologies, business operations, and budget planning/monitoring.
• Excellent verbal and written communication skills are necessary including the ability to deliver clear and engaging presentations to all levels of employees.
• Proven ability to lead multiple initiatives from planning to execution, with a high degree of organization and attention to detail.
• Skilled in building relationships across functions, levels, and external vendors.
• Ability to interpret data, dashboards, and performance metrics to inform decisions and highlight impact.
• Demonstrates credibility, confidence, and professionalism when working with senior leaders and cross-functional stakeholders.
• Ability to think strategically while maintaining attention to detail.
• Comfortable working in a fast-paced, dynamic environment and adapting to changing priorities.
• Exhibits follow-through and meets deadlines effectively and efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Workday experience required.
• Experience with self-insured medical plans, voluntary benefit programs and 401(k) administration.
• Strong knowledge of Federal, state, and municipal privacy laws and the applicability to the day-to-day operation of benefits and compensation areas.
• Ability to work with sensitive materials and employee information and always maintain confidentiality.

#cb