Business Operations Manager - IGEN

U.S. Venture
United States, Wisconsin, Appleton
222 West College Avenue (Show on map)
Jul 24, 2025
POSITION SUMMARYThe Business Operations Manager at IGEN acts as the orchestrator of day-to-day business activities, ensuring that all departments collaborate effectively to drive growth and client satisfaction. This requires a proactive approach to tackling process improvements and ensuring they are optimized, effective and documented as well as identifying, implementing and maintaining the right level of automation and workflows to minimize process times and increase effectiveness across the organization. This includes revenue operations, aligning operational initiatives with the company's revenue goals. The Business Operations Manager is also the IGEN data steward, working with operational, prospect and client data to build, maintain and promote a high level of visibility and accuracy to operational telemetry reporting and supporting growth with sustainable, highly efficient business processes that improve scalability. This role brings the first-hand client experience perspective into IGEN operations, working closely with Client Success and Product functions to collect, summarize and turn client data into actionable insights. This position will be located at our Appleton, WI office. JOB RESPONSIBILITIES Operational System Administration Administration of IGEN's CRM and workflow management systems to ensure efficient use of automation and alignment with operational procedures. Assessment and adoption of integrations and new technologies, as necessary Operational Telemetry Maintain, update and drive evolution of the IGEN Scoreboard. The Scoreboard is the central point for monitoring KPIs and leading indicators of performance to goals and growth Build and maintain robust sales and operational reporting that optimizes visibility to critical data points and metrics Monitors and analyzes trends, driving awareness, action, and discussion of available metrics Develops, implements, and maintains effective knowledge sharing processes and tools across functions Process and Workflow Optimization Management and refinement of workflows used within and across all functions of the business Collaborates with the functional areas to analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements Leads process and system change initiatives Determines the value of a change and the cost vs. benefit of improvement initiatives. Reviews metrics after implementation to validate effectiveness Internal Training Develops documentation to support processes and improvements that will facilitate business user needs, including procedure documents, requirements, process maps and diagrams, etc. Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies & procedures Perform other related duties as required and assigned QUALIFICATIONS 4-year Business Degree, or equivalent working experience 4+ years of relevant operations experience Strong interpersonal and communication skills: writing, editing, and presenting Outcome oriented. Ability to lead through influence Technical proficiency in business tech-stack, including a working knowledge of SQL and APIs Experience managing the people side of change Process improvement background A high level of personal accountability and attention to detail Proven ability to find creative solutions to complex business problems and accomplish goals Drive and flexibility to go the extra mile in service of our teams and clients Ability to handle multiple complex projects simultaneously and prioritize accordingly Advanced data analysis and SQL skills preferred Advanced knowledge of system integrations and reporting tools preferred Willingness to Travel as necessary DIVISION: IGEN U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residencyunless based on business need. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.