Operations Supervisor

P1 Service, LLC, is seeking a Operations Supervisor for our Lenexa office.

Join our P1 Team!
P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

The Opportunity
The Operations Supervisor is a transformational role focused on optimizing P1 Service's post-dispatch service cycle operations. role serves as the critical bridge between field operations and accounting, enabling Service Managers to focus on PM contract management and field leadership excellence.

What You'll Do

Service Cycle Administration & Excellence

• Monitor and manage daily flow of service orders from technician completion through final billing

• Review Service Order Status Reports to identify aging issues and bottlenecks

• Coordinate with Service Coordinators on proper service order classification

• Manage Hold Credit and Hold Parts queues to expedite resolution

• Develop and maintain parts tracking system with warehouse team

• Monitor and reduce WIP (Work in Progress) aging, particularly orders beyond 4 weeks

• Coordinate cost transfers and amendments with appropriate parties

• Assist in PM Contract review process

Billing Process Optimization

• Monitor service orders from completion through Invoice status

• Manage draft invoice requests and route to appropriate PM Contract Managers

• Consolidate audit steps to reduce touches per service order

• Develop exception-based approval processes for routine work

• Create automated workflows for auditing process

Operational Data Analysis & Reporting

• Create and maintain documentation showing service order aging, billing cycle times, first-call completion rates, technician utilization, and contract vs. non-contract service mix

• Develop data to assist in highlighting bottlenecks, efficiency opportunities, and resource allocation recommendations

• Identify patterns in service call volumes and types

• Forecast resource needs based on historical data

• Highlight opportunities for preventive maintenance sales

Training & Knowledge Management

• Maintain up-to-date process documentation

• Support Service Manager transition to new responsibilities

• Facilitate cross-training initiatives

• All other duties as assigned

Process Improvement & Standardization

• Identify redundant steps and approval layers

• Propose and implement streamlined workflows

• Document standard operating procedures

• Identify opportunities for automation and mobile technology improvements

Training & Knowledge Management

• Maintain up-to-date process documentation

• Support Service Manager transition to new responsibilities

• Facilitate cross-training initiatives

• All other duties as assigned

Competencies

To perform the job successfully, an individual should demonstrate the following competencies and/or traits:

• Organization - Ability to systematically arrange workflows, prioritize tasks, and manage multiple projects simultaneously

• Problem-solving - Capacity to identify issues, analyze root causes, and develop effective solutions quickly

• Communication - Skilled in verbal and written communication with team members, customers, and stakeholders across all levels

• Technical - Proficient in Microsoft Office Suite, ERP systems (preferably COINS ERP+), and data analysis tools

• Innovation - Demonstrates continuous improvement mindset and seeks opportunities to enhance operational efficiency

Supervisory Responsibility

This position provides functional supervision and coordination to Service Coordinators, warehouse staff, and billing specialists. Direct reports may be added as the role evolves within the organizational transformation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements and Qualifications
Required:

• Bachelor's degree in Business Administration, Operations Management, or related field, OR equivalent combination of education and experience

• 3-5 years of experience in operations management, preferably in service industries

• Experience with ERP systems and service management software

• Knowledge of billing processes and accounting coordination

Preferred:

• Experience with COINS ERP+ system

• Background in HVAC, plumbing, or mechanical service industries

• Project management certification or training

• Experience with process improvement methodologies (Lean, Six Sigma)

• Previous supervisory experience in service operations

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.This is a full-time, exempt position. Standard business hours with flexibility for operational needs. Occasional extended hours may be required during peak periods or system implementations.

Travel

Local travel to various worksites is required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email:[emailprotected]or call: 913-529-9033.

Ready to Join Our Team?
If you're passionate about building client relationships while delivering exceptional services, we want to hear from you!

To Apply:Visit our website at https://p1-service.com/careers

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HRSupport@p1-service.com or call: 913-303-9033.