Applications Analyst II - Public Safety

Systems Support & Troubleshooting

• Maintain continuous availability and performance of critical systems including dispatch software, mobile data terminals, and video technology.
• Serve as the primary escalation point for break/fix incidents, aligned with 24/7 operational requirements.

• Perform upgrades, patching, diagnostics, and technical documentation.
• Support risk reduction and compliance with security standards (e.g., FBI CJIS policy).
• Collaborate with colleagues and business partners to identify system improvements and implement enhancements.

• Assist in emergency exercises and incident response planning.
• Participate in system design reviews, testing, and commissioning.
• Represent IT in facility, infrastructure, and technology projects.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field - or equivalent combination of education and experience.
• At least two (2) years of IT systems support experience, ideally in a public safety, airport, or 24/7 operational environment.
• Ability to obtain and maintain a valid Driver's License is required.
• Employees in this position will be required to successfully pass and maintain security clearance relevant to assigned duties such as SIDA (Security Identification Display Area) and CJIS (Criminal Justice Information Services).

• Our current hybrid work model includes three days in the office and two days remote, providing a balance between collaboration and flexibility. However, because this role supports critical 24/7 public safety systems, a more consistent on-site presence may be required to effectively support operational needs.
• May occasionally work beyond regularly scheduled hours including planned production implementations and/or project cutovers.
• Ability to provide 24-hour x 7 day a week emergency service response capability; work requires the carrying of a mobile phone and alerting application.

• Strong diagnostic and troubleshooting abilities with public safety technologies.
• Familiarity with systems like dispatch software, police/fire reporting, mobile terminals, and body-worn cameras.
• Working knowledge of CJIS Security Policy, TSA/FAA regulations, and emergency response systems.

• Commitment to excellent customer service and cross-functional collaboration.

• Ability to stay calm under pressure and support mission-critical operations.

SELECTION PROCESS (tentative schedule):

1. A minimum qualification evaluation of the education, training, and experience of submitted application packets will take place by Human Resources continually up to the date of the position's closure.
   
   
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials, including any responses to the supplemental questionnaire.
   
   
3. Our goal is to schedule panel interviews with candidates that successfully passed the SME evaluation as soon as possible. The successful candidate will be notified after interviews are complete, with a tentative start date in October 2025.

Compensation

Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.