Resident Services Coordinator - Wenatchee, Quincy and George

Position Summary:

The Resident Services Coordinator (RSC) plays a vital role in fostering stable, thriving communities at Saint Jude's Landing Permanent Supportive Housing, Casa Kino and Santa Martha Plaza farmworker housing sites. The RSC plans, develops partnerships, coordinates, facilitates and delivers on-site services including Early Learning Play groups, afterschool and summer enrichment programming, coordinating -ESL classes, financial literacy workshops, health, wellness and nutrition events and education, and seasonal community events.

The RSC provides informal case management, crisis response, and referrals to support residents experiencing housing instability, behavioral health challenges, or substance use issues, while also developing and implementing programs that promote safety, stabilization, and community engagement; these duties are site- and program-based, tailored to individual and community needs, and may include conducting needs assessments and connecting residents to local service providers.

In collaboration with property and asset management, the Resident Services Coordinator (RSC) promotes housing stability through eviction prevention strategies, tenant education, and budgeting support. This role fosters resident leadership and inclusion by implementing community-building initiatives that enhance long-term housing success and overall well-being. This position reports to the Resident Services Associate Director and works closely with Catholic Charities Programs in Wenatchee, CCHS staff, on-site community managers, residents, and community partners to carry out these responsibilities.

Responsibilities and Functions:

Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sites

• Develop relationships with local service providers to provide access to education, services and programs for residents.
• Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.
• Provide ongoing case coordination and resident communications
• Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.
• Establish rapport with residents and encourage participation to plan and carry out site activities and community events.
• Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.
• Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. Services referrals may include:
  
  
  
  • Meals-on-wheels
  • Transportation
  • Home health aides
  • Homemakers
  • Financial assistance
  • Counseling
  • Preventive health screening and other needed services
  
  
  
  
• Connects residents to service providers for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance)
• Develop a comprehensive understanding of residents' needs in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.
• Surveys and evaluates resident strengths and needs to identify priority of needs in the provision of appropriate information, referral, follow up and to capture resident input on service preferences.
• Plan and coordinate recreational, cultural and social activities in coordination with Property and Asset Management staff and residents, as needed
• Develop strategies to link residents with needed services, including aiding in overcoming various barriers that might impede access to services
• Work in partnership and maintain effective working relationships with those contacted in the course of work including case managers, social workers, the public and residents
• Multi-task, coordinate day-to-day activities and work with the property manager, independently or from a team-based approach
• Directly oversee volunteers and contract service providers' work. Responsibilities include training volunteers, planning, assigning and directing work, addressing complaints and resolving problems

Connecting residents to existing local community services and self-improvement opportunities

• Implement priority programs and essential activities through partnerships with other community-based service providers/organizations
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents
• Meet with local parish and community representatives to engage local support for CCHS' affordable housing programs and services.
• Provide services coordination per the requirements of the applicable funding sources including (but not limited to) HUD 202, USDA RD or State Department of Commerce or other affordable housing funding programs.
• Support Diocesan efforts to promote a larger Social Justice agenda for the Diocese, specifically as it relates to CCHS' Mission, Vision and Values.
• Refer CCHS residents to appropriate local service agencies based on needs of the resident.

Documentation and record keeping of onsite resident activities to be used in report and measurement of program outcomes and to the effectiveness of agency programs.

• Utilize program database (s) to track all program activities at each site.
• Maintains orderly and accurate program files (paper and electronic), and record keeping/reporting.
• Ensure that documentation progress notes and reports are accurate and on time

Valued Skills and Abilities

• Ability to develop effective working partnerships with various types of community groups and institutions
• Function effectively in an environment with diverse cultures, multiple perspectives and competing needs
• Demonstrate a commitment to recognize residents' knowledge and experience as a valuable resource
• Motivate individuals to actively participate in services
• Ability to effectively facilitate meetings and community gatherings
• Ability to work independently and as part of a team
• Demonstrated ability to establish trusting, confidential relationships
• Proven ability to work with diverse groups in cooperative problem-solving and consensus building
• Possesses equity-mindedness and collaborative approach and style with respect for diversity

Perform other duties as assigned

• Report to the RSAD in matters involving housing operations or property and asset management at CCHS housing sites.
• Performs other duties as required and related generally to the above job description
• Works from a team-based approach that may include staff and agency meetings to complete the goals and Mission of Catholic Charities Housing Services Resident Services Program and overall agency goals

Job Requirements:

The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. The physical demands require sufficient mobility to work in a resident services and affordable housing site setting that may require extended periods of time sitting, performing repetitive motion with hands and wrists.

Non-Physical Requirements:

Education

• Equivalent to Bachelors or Associates Degree from an accredited college or university in Social Welfare, Human Services, Counseling, Administration or closely related field
• Combination of education and/or experience may compensate for education requirement (including lived experience)

Experience

• 2 years' experience in social work or social services with an emphasis in direct client work with individuals and/or families, case coordination, and program development
• Experience in nonprofit or public social/human services, counseling or community relations work preferred
• Experience in social service is desirable; professional and personal experience and understanding of homeless and farmworker, senior and disabled populations may be substituted

Special Skills

• Knowledge of social services programs, service delivery networks and affordable housing programs
• High level of interpersonal skills to handle sensitive and confidential situations and documents
• Computer skills including knowledge of spreadsheets, word processing, e-mail, internet access and specialized housing applications
• Excellent problem solving and analytical skills
• High level of self-motivation and willingness to work in a team setting, including a high level of ability to work independently
• Excellent written and oral communications skills
• Ability to communicate and work effectively with diverse populations
• Working with people that are experiencing homelessness and/or formerly homeless
• Ability to remain calm in stressful situations and willing to de-escalate situations as they arise
• Willingness and ability to make sound judgments without on-site supervision
• Support and contribute to a creative, collaborative, and respectful environment that promotes teamwork
• Bilingual (English/Spanish)

Licensure, Registration, Certification

• Valid Washington State driver's license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities insurance liability provider

Employment is conditional upon:

• Being cleared by a criminal background check and fingerprinting when required

Wage Range:$23.00 - $27.00 per hour, depending on experience

Work Schedule:Monday - Friday, 8 am to 5 pm

Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.