Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

Your day-to-day tasks will include:

Customer Service:

• Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration. Answer phone calls, transfer calls, and take messages as needed.
• Workplace Support: Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination. Act as a resource for workplace policies, procedures, and resources.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.

Workplace Amenities:

• Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.
• Ensure cleanliness, orderliness, and functionality of these spaces.

Workplace Health and Safety:

• Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.

Workplace Policies and Procedures:

• Educate employees on workplace policies, procedures, and guidelines.
• Ensure compliance with workplace rules, regulations, and standards.

Continuous Improvement:

• Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace.
• Provide feedback and suggestions for optimizing the workplace experience.
• Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.
• Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs.
• Knowledge of health, safety, and security protocols applicable to the workplace.
• Basic knowledge of office equipment, operations, and administrative tasks.
• Strong problem-solving skills and the ability to address and resolve workplace-related issues.
• Passion for fostering a positive work environment and promoting employee engagement and morale.

Sound like you? To apply you need:

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must have valid driver's license and reliable mode of transportation.

Education and/or Experience

• High school diploma or general education degree (GED); or at least two years related experience and/or training; or equivalent combination of education and experience.
  

Language Skills

• Ability to read and write comprehend simple instructions, short correspondence, and memos.
• Speaks clearly & articulately.

Microsoft Office and Other Simple Computer Programs

• Ability to use Word, Outlook and Excel to prepare documents and communicate with others.
• Able to use calendar / scheduling feature in Outlook and able to use a phone.

Customer Service

• Able to greet and assist employees, clients, vendors and guests in a courteous and responsive way.
• Able to work in team environment with strong interpersonal skills.

Problem Solving

• Able to identify and solve problems and react accordingly to a variety of work situations.
• Makes sound decisions under time pressures.

Physical Demands

• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lift up 50 pounds.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.