Technical Sales Support Specialist

POSITION SUMMARY:

The Technical Sales Support's job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically.

PRINCIPAL RESPONSIBILITIES

• Serves as a technical contact for all channels and regions
• Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
• Respond promptly to customer inquiries via phone and email
• Handle and resolve customer complaints
• Process Warranty and Courtesy Replacement orders
• Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments and complaints
• Record details of actions taken
• Communicate directly with internal and external customers
• Assist in product set up spreadsheets for all channels
• Other duties as required

ESSENTIAL FUNCTIONS:

• Ability to work in a team environment as well as being a self-starter of improvement projects
• Exceptional verbal and written communication skills
• Exceptional troubleshooting skills
• Must be able to communicate effectively, both verbally and in writing
• Must have the ability to work well within a business environment and the ability to multitask

REQUIRED QUALIFICATIONS:

Education: HS Diploma required, some college preferred

Experience:

• 2+ years of experience in a technical sales support
• Knowledge sufficient to discuss complex plumbing solutions with customers.
• Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
• Experience in SAP is required

Competencies:

• Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
• Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions.
• Have experience and the ability to multi-task and work independently in a fast-paced environment and have strong analytical and problem-solving skills.

Specialized Skills:

• Ability to offer prompt, effective support to warehouse, plant and corporate office environments.