Operations Specialist - SME

Highlights:

• This position supports an exciting mission with FBI's CJIS where the candidate will have the opportunity to learn from some of the best in industry and gain skills & expertise that are widely applicable.
• Mix of Government and contract staff from different companies.
• Dynamic team and opportunity to perform high-visibility work while learning from some of the best in the industry.
• Manage IT infrastructure for one of the largest organizations in the world.

Tasks:

• Responsible for creating, producing, and maintaining ticketing system reports and metrics reports.
• Responsible for providing reports on a scheduled basis as well as an ad-hoc basis.
• Will be responsible for creating and maintaining new Service Level Agreements.
• Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Prepare and submit progress, status and ad hoc reports to management and team leads, as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.

Required Qualifications:

• Education: Bachelor's Degree
• Experience: 10 years of overall experience

Position Type Shift Information:

• Day Shift 8:00am-4:30pm

US Citizenship: US citizenship required

Clearance: Current Top Secret with SCI Eligibility

Location: Northern Virginia

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.