Manager Retail Branch III

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As the Manager of a Retail Branch III at BECU, you'll do more than manage the Gig Harbor location, you'll inspire a high-performing team, lead by example, and foster an environment where exceptional member experiences and community engagement thrive. This is your opportunity to shape what success looks like at one of our highest-profile branches. You'll use your leadership skills to coach and empower a large, diverse team while building strong relationships across BECU and in your local community.

With your guidance, your team will connect members with the right financial tools, offer proactive solutions, and help BECU continue to serve with purpose and integrity. You'll be at the forefront of a flagship branch, setting the tone, driving strategic growth, and showcasing BECU's values through every interaction. Your ability to develop talent, lead operations, and deliver results will directly impact our members-and the future of BECU.

WHAT YOU'LL DO:

• Lead a High-Performing Team: Coach, mentor, and guide a large team of financial professionals-often with multiple leaders-to deliver outstanding service, grow their careers, and exceed performance expectations.
• Create an Exceptional Member Experience: Set the tone for service excellence, ensuring every member feels seen, supported, and empowered to make confident financial decisions.
• Drive Sales & Service Success: Align your team with branch goals and BECU's strategic purpose, helping team members connect members with products and services that add real value.
• Champion Community Impact: Deepen our community presence by building local relationships and engaging in events and opportunities that expand brand awareness and grow membership.
• Own Operational Excellence: Ensure branch operations run smoothly-from accurate scheduling and adherence to service levels, to quality control, compliance, and brand standards.
• Grow & Develop Talent: Invest in your team's success through ongoing coaching, regular 1:1s, and intentional career development planning, creating a pipeline of future leaders.
• Manage Budget & Resource Planning: Support the district director in managing the branch's budget while planning staff coverage to match business needs and forecasted volumes.
• Partner Across the Organization: Collaborate with internal business units-like mortgage, business, and investment services-and external property partners to ensure seamless operations and a unified member experience.
• Promote Compliance & Training: Make sure all staff meet training standards, follow BECU policies, and are up-to-date with credit union regulations, keeping our branch and members protected.
• Contribute to Strategic Growth: Use your knowledge of credit union products and procedures to support broader goals, represent BECU's brand, and influence district success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

We're looking for passionate leaders who are excited to build teams, serve communities, and drive lasting impact. If this sounds like you, here's what you can expect to gain:

• A highly visible leadership role at a flagship or hub branch-an influential, branded showcase for BECU
• The opportunity to lead a large, dynamic team in a thriving, fast-paced environment
• A chance to make a meaningful difference every day in the lives of our members and communities

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent related experience required.

• Minimum five years of leadership experience required.

• Leading a team of direct reports required.

• Minimum five years of experience in a sales/retail required.

• Minimum two years financial institution required.

Preferred Qualifications:

• Experience leading a team size of at least seven direct reports preferred.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.