Senior Operations and Commercial Manager, Drayage and Intermodal

Job Summary
The Senior Operations and Commercial Manager, Drayage and Intermodal leads drayage and intermodal operations with a dual focus on executing commercial strategy and driving operational profitability and service performance.

Primary Objectives

• Drive margin yield and profitability across the drayage and intermodal business segment.
• Oversee daily operations including dispatch, scheduling, and regulatory compliance.
• Develop and execute commercial strategies in collaboration with sales and pricing teams.
• Identify growth opportunities and support cross-functional initiatives to enhance service and automation.
• Manage, lead, and develop geographically dispersed teams.

Duties and Responsibilities

• Manage end-to-end drayage operations including dispatch, terminal coordination, and scheduling.
• Lead and support operations teams including dispatchers, drivers, and coordinators to ensure timely and efficient cargo movement.
• Monitor and analyze KPIs related to delivery performance, cycle times, equipment utilization, and carrier compliance.
• Maintain compliance with port, terminal, and DOT regulations.
• Lead financial performance and cost management for the drayage segment and collaborate with finance to improve cost efficiency and margin.
• Partner with pricing and sales teams to develop competitive and profitable rate structures.
• Analyze customer-level profitability and implement action plans for underperforming accounts.
• Optimize vendor/carrier mix and negotiate favorable rates with subcontractors and owner-operators.
• Identify and pursue new business and growth opportunities including lanes, ports, and customer segments.
• Collaborate with product, technology, and data teams to implement automation and visibility tools.
• Conduct market research to stay ahead of competitive trends and port dynamics.
• Act as a commercial liaison with key customers, ensuring expectations are met and opportunities for upsells and expansion are identified.
• Support the sales team in RFP responses, onboarding, and solution design for drayage services.
• Maintain strong relationships with port authorities, carriers, and 3PLs.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in Supply Chain Management, Logistics, Business, or related field, or equivalent combination of coursework and experience in directly-related field required

Licenses and Certifications

• Transportation Worker Identification Credential (TWIC) required

Work Experience

• 6+ years of related drayage, intermodal, or port logistics operations and/or commercial experience required
• 4+ years in a supervisory position with budgetary responsibility required
• Experience in a Business Development or Relationship Management role preferred

Required Knowledge, Skills and Abilities

• Thorough knowledge of supply chain operations and logistics solutions across multiple modalities.
• Knowledge of applicable port and terminal facility requirements, hazardous materials and perishable goods handling protocols, safety, and relevant federal, state and local regulatory requirements.
• Familiarity with common Transportation Management Systems (TMS) and Port Systems (ELDs, chassis pools, terminal APIs, etc.).
• Demonstrated ability to communicate operational capabilities effectively with commercial clients.
• Strong customer relationship management skills.
• Demonstrated ability to lead by example to influence, persuade, and motivate others.
• Ability to identify complex problems and use logic and reasoning to review related information to develop and evaluate options, conclusions, and implement solutions.
• Knowledge of key concepts used to effectively analyze financial statements and look for trends and details.
• Excellent organizational and multi-tasking skills.
• Demonstrated proficiency with Microsoft Office products including Word, Excel, and Outlook.

Competencies

• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.

Travel
25% Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $135,000 - $150,000

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.
Annual Incentive Opportunity: 15% of eligible compensation