Ticketing Coordinator - Wheeler

*Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating"see resume"anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title: Ticketing Coordinator
Department: Wheeler Opera House
Classification: Non-Exempt

Hiring Range: $27.74/hour - $31.21/hour

[Salary Range: $27.74/hour - $41.62/hour]

Position Summary: This position supports the ticketing services of the Wheeler Opera House and offsite events serviced through Aspen Show Tix. This position reports to the Ticketing Supervisor and assists with sales and event support, providing optimal customer service and seamless ticket purchase experience, in line with the organization's values.

Supervision Exercised and Received: Works under the direct supervision of the Ticketing Supervisor. In the absence of the supervisor, this position may supervise intermittent Box Office Representatives.

Essential Job Functions:

Ticket Sales & Daily Operations

* Acts as lead ticket seller during normal box office hours and events.Process special sales requests (complimentary, discount, group, passes), and door/phone sales at events both onsite at the Wheeler and at offsite locations. Processes transactions for tickets, Insider memberships, gift certificates, or passes. Processes ticket donations or Insider exchanges.

* Manages box office ticket sellers onsite at the Wheeler or at off-site locations, as directed. Oversees and assists box office representatives with ticket sales, reprints, will call, waitlist, ticket donations, and patron inquiries. Maintains contact with Front of House to communicate scan counts, manage crowd-size, resolve seating issues, and event start time. Closes out events.

* Maintains current knowledge of upcoming show detailsand communicate important and relevant information to ticket sellers. Leads by example and provide exceptional customer service.

* Maintains accuracy in a fast-paced customer service environment.

Accessibility & Patron Support

* Coordinates and documents all ADA/accessibility requests and inquiries, ensuring timely communication of needs to front-of-house, production, and facilities teams as appropriate.

* Assists in resolving client and patron feedback through multiple channels.

* Contacts patrons to re-seat, exchange, or refund tickets when circumstances require. Proactively identifies such circumstances.

Ticketing System & Communications

* Maintains a comprehensive and advanced understandingof the cloud-based ticketing system software Spektrix and supports the training of new staff. Assists in keeping the Spektrix system updated.

* Assists in pre- and post-show email communications, as well as weekly Aspen Show Tix e-newsletter creation and schedulingthrough Dot Digital and Spektrix. \

* Assists with the creation of customer lists and scheduling of Dot Digital email campaigns.

Operations & Logistics

* Prepares and reconciles daily depositsand financial business for the box office as needed.

* Operates a vehicle and travels to off-site locationsto perform box office operations.

Core Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities

* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision-making on a thriving future for all.

* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.

* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual, and non-verbal communication.

* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.

* Technology: Demonstrates technology skills sufficient for the nature and level of the position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

* Team Building: Works to build and maintain high-performing teams to include appreciating differences and reinforcing a sense of belonging.

* Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.

* Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems, and considers solutions.

* Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

Minimum Requirements:

Education: High school Diploma or GED equivalent. Bachelor's degree in performing arts or business administration related field of study is preferred.

Experience: Must have at least two years' experience in customer service. Experience in a live event venue box office is preferred.

Technical Knowledge: Proficiency in Microsoft Word, Excel, Teams, and Outlook. Experience with box office software (Spektrix) and email communication software (Dot Digital) is a plus. Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.

Licenses & Certifications: Must possess a valid Colorado driver's license or be able to obtain one within 30 days of the start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours

* Full Time employment, hours will vary with workload and event requirements.

* Evenings/Weekends may be required depending on department needs and event calendar.

* Work on Holidays may occasionally be required.

* Overtime may be required depending on department needs and event calendar.

Work Environment:

* Indoors: Performing arts center environment and remote box offices, in addition to a typical office environment

* Outdoors/Off-Site: Meetings, special events, and trainings. May need to operate a city vehicle to travel to offsite locations.

Physical Demands:

Bending: Bending or position oneself to move an object from one level to another.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for a period of time.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Visual Acuity: Ability to bring objects into focus.

Mobility: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.