Information Technology Support Technician Senior

KEY RESPONSIBILITIES

(List the job's essential or most important functions which typically comprise of 5% or more of the job's total time. This includes grouping the essential functions of the job into categories, summarizing the categories and indicating the desired outcome. Typically, this section will consist of 7-10 bullet points.)

* Maintains desktop computers, laptops and network related hardware and software which includes setup, new user account creation, simple to complex installations and advanced troubleshooting on issues. Ensures optimum performance and connectivity.

* Provides first and second level end user IT support for simple to complex technology which includes: proactively identifying needs; troubleshooting and fixing system, network, equipment and cabling issues; performing upgrades/changes; support of phone and voicemail systems; assisting with the backup process and systems; and providing end-user training on applications/new systems or equipment.

* Performs the administrative duties required to support local and system-wide organizational information technology needs. Creates and maintains help desk tickets to document issues and resolutions. Documents and communicates on issues related to enterprise systems, and provides recommendations on solutions. Enforces and maintain corporate and local standards and policies.

* Maintains software and hardware inventories for infrastructure equipment and applications.

* Leads and participates in related projects based on the direction of site management.

* Performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

Education: Associates degree in computer science or equivalent. Technical certifications (Cisco, Microsoft, Network+, A+) desired

Experience: Typically requires a minimum of 5 years of experience providing second level information technology support with an emphasis on end-user and personal computer support. Experience in a manufacturing environment is preferred (where applicable).

KNOWLEDGE, SKILLS AND ABILITIES

* Advanced Technical proficiency in Microsoft Operating Systems, Microsoft Office Suite; Microsoft Active Directory, LAN/WAN operations, and other applications as defined by the location supported.

* Strong knowledge of network concepts, terminology, and technologies.

* Strong interpersonal, communication, organizational and customer service skills. Ability to effectively communicate with users and department leaders to identify and troubleshoot IT needs and issues. Ability to translate complex technical issues into simple terms.

* Detail oriented with the ability to multi-task and prioritize work for maximum efficiency.

* Must demonstrate initiative, teamwork and the ability to work with minimal supervision.

* Ability to lift and carry up to 50 lbs.

* Ability to crawl and climb ladders (for running cables for example).

* Occasional availability for off-hours maintenance and emergencies.

* Strong desire and aptitude for learning technology