Help Desk Technician I

Help Desk Technician I (Sepulveda Information Technology)

This position is on-site position based in Culver City, CA. The pay range for this position is between $21.38-$24.60 hourly.

Ask us about our loan repayment programs.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Help Desk Technician I, you will respond to staff who have computer software and hardware problems or questions and provide solutions quickly and efficiently, with a strong focus on customer service. You will also help update, operate, and manage the Help Desk knowledgebase system to support the central site, remote sites, and remote users.

Primary Duties

• Troubleshoots problems using email, telephone, and remote support tools.
• Documenting trouble calls in Helpdesk Ticketing System.
• Travel to remote sites to provide in person support for users.
• Active directory user management and Microsoft 365 user management.
• Windows 10 troubleshooting, configuration, and support.
• Phone System and Web Conference configuration and support.
• Printer, scanner, and other hardware and peripheral support.
• Creates and distributes software images.
• Helps to maintain physical inventory of all IT Assets.
• Maintains current subject matter knowledge through continuing education and certifications.
• Works with Level II techs on projects, training, and support.
• Maintains a high level of satisfaction and professionalism.
• Other duties as assigned.

Position Requirements

• Minimum 2 years of experience in a Help Desk support role.
• Possess a high school Diploma or equivalent.
• A proficiency in standard computer operations and common applications.
• Working knowledge of current computer technology (e.g., implementing LAN/WAN, distributed computing, and security).
• Strong organizational and problem-solving skills.
• Strong interpersonal/oral and written communications skills.
• Ability to be responsive to helping others with problems - minor and major.
• High Level of Customer Service interactions.
• A commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.