Service Dispatcher
 Sacramento Municipal Utility District | |
life insurance, long term disability
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 United States, California, Sacramento | |
 Jul 17, 2025 | |
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Apply now Title: Service Dispatcher Department: Field Metering Location: Sacramento, CA, US, 95817-1899 Category: Administration/Clerical Minimum Pay Rate:$36.65 per hour Maximum Pay Rate:$44.68 per hour Civil Service Status:Non-Civil Service Apply by Date:07/30/2025 Posting Type:Open This posting is intended to fill an 18-month limited term position and establish an eligibility list that may be used to fill permanent and limited-term positions for the next 24 months. SMUD has a 900 square mile service territory with ~700,000 meters serving 1.5 million customers throughout the Sacramento area. As a community-owned, not-for-profit electric service, we have been providing low-cost, reliable electricity for over 75 years.
Employee Benefits:
Purpose
Receives calls from both external and internal customers regarding outages, equipment problems, job/inspection status, deficiencies, crew scheduling, and emergencies. Nature and Scope
Incumbents in this class exercise judgment in evaluating and interpreting calls for assistance and taking appropriate action. This classification may require overtime to support emergency situations. Duties and Responsibilities
Required Education
Equivalent to completion of sufficient formal and/or informal education and relevant work experience to provide the necessary knowledge and skills. Required Experience Qualifications
Any experience providing the required skills to be considered. Knowledge Of
High-level understanding of electrical systems to understand customer problems and take appropriate actions; high-level understanding of basic line and/or substation construction; basic understanding of electrical line and/or substation, and dispatch, terminology; roles and responsibilities of other departments, SMUD maps, and geographic areas served by SMUD; specialized communication equipment multi-line phone, two-way radio, cell phone, etc.; various PC and/or mainframe systems SAP, scheduling applications. Skills To
Answer phone calls from customers and simultaneously listen to calls on a two-way radio from service crews; make decisions under pressure during emergencies while maintaining tact and diplomacy with customers in distress; exercise independent judgment on actions to be taken and SMUD personnel to be involved; communicate effectively orally and in writing; accurately perform basic mathematical calculations using addition, subtraction, multiplication, and division; use a personal computer and systems relevant to this position; establish and maintain effective work relationships; and maintain statistical reports and files. Ability to assign/reallocate work independently without supervisor direction, such as responding to rest periods or crew availability. Assist customers through SMUD processes by directing them to appropriate contacts. Ability to generate efficient routes using semi automatic or manual routing tools. Desirable Qualifications
Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation. Sacramento Municipal Utility District (SMUD) - Who We Are As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations. Our Commitment to Diversity & Inclusion SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform "substantially similar work," when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance. SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests. Why Sacramento, California? The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few. On-site This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks. SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated. Req ID: 2335 Apply now | |