New

Telephony Field Technician

TEKsystems
$35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jul 17, 2025
Top Skills' Details 1. Experience w/ Analog and Digital telephony solutions 2. Experience utilizing ServiceNow for ticket & incident requests 3. Valid Driver's License and reliable transportation and willingness to travel within all of NC (mileage reimbursed) Description Our client is seeking a resource for a 12-month engagement to work with the Network Services Team. Network Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success. This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. This position serves as the lead and primary contact providing leadership and assistance for the statewide telephony services to the associated field offices. This position will provide support and configuration of the telephone equipment as well as adding, modifying, and deleting users, adding services, installing lines and moving users. This position's primary purpose will be to manage the telephony efforts (moves, adds and changes), and to work with our partner agency as a liaison to help them in the design, installation, testing, maintenance, upgrade, route tickets, and troubleshooting of the telephony systems. This position is responsible for site surveys and design of field telephony infrastructure. This employee will serve as the escalation contact for all telephony issues. The secondary purpose will be to assist with computer network field infrastructure as needed. This request is to help support the high number of telephone requests/incidents required for the statewide efforts. STATEWIDE TRAVEL REQUIRED As a contractor the selected candidate will have to use their own vehicle, state vehicles are not permitted to be driven by contractors. Responsible for technical knowledge and hands on support installing, testing, troubleshooting, maintaining, and upgrading telephone infrastructure cabling and equipment. Leading telephony incident and problem resolution through the Helpdesk (ServiceNow), management or other on-site contacts. Provides call reporting and changing of telephony configurations (move, add, change, delete) such as "user skills" related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed. Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Documentation will also be used by this position to train users in the field on new phones and the features that they have. Skills servicenow, telephony Top Skills Details servicenow,telephony Experience Level Intermediate Level Pay and Benefits The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Raleigh,NC. Application Deadline This position is anticipated to close on Jul 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.