REGULATORY BOARD ADMINISTRATIVE MANAGER - 07152025-69464

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF COMMERCE & INSURANCE, REGULATORY BOARDS DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience: Education equivalent to completion of two years of coursework at an accredited college or university and experience equivalent to five years of full-time work in one or a combination of the following: management, administrative support to management, or clerical experience.

Substitution of Experience for Education: Qualifying management, administrative support to management, and/or clerical experience may substitute for the required education to a maximum of two years (e.g., experience equivalent to one year of full-time work in the above listed fields may substitute for one year of the required education).

Substitution of College Education for Experience: Additional course work credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., an additional 45 quarter hours may substitute for one year of the required experience).

OR

Experience equivalent to one year as a Reg Board Admin Asst 3 with the State of Tennessee.

Overview

Under general supervision, is responsible for professional regulatory boards administrative and supervisory work of average difficulty; and performs related work as required. An employee in this class serves as a full assistant director of a large board. This class differs from Reg Board Admin Asst 3 in that incumbents of the latter supervise a large staff, but do not function as full assistant director over a large board. This class differs from Regulatory Board Admin Dir 1 in that incumbents of the latter function as directors over small boards.

Responsibilities

1. Manages the licensure process and staff. Conducts performance evaluations of assigned staff and makes recommendations on employment, promotion, demotion, and other human resources actions.
2. Implements mandates and pronouncements. Documents subordinates' activities through review of recorded paperwork.
3. Reviews and evaluates licensure/applications, permits, certifications, and/or other statements of authority for completeness and accuracy. Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession and may make recommendations for suspension, revocation, or other actions based on review of documentation.
4. Handles complaints and explains policies and procedures to applicants, the general public, board and commission members, and other entities. Responds to applicant inquiries and provides information to external entities regarding licenses and related information.
5. Manages or coordinates the scheduling of requisite competency examinations and meetings for pertinent boards or commissions. Ensures notification of testing dates, times, and locations are communicated to all necessary parties.
6. Ensures the monitoring of applicants during examinations. May monitor/review the status of case investigations or assist in the investigation of individuals practicing pertinent occupations and professions.
7. Maintains and processes licensure payment records and accounts for fees to include refunds and returned checks. Prepares and coordinates the collection reports for submission to the board.
8. Discusses issues concerning the preparation of reports and/or critical deviations form standard policies and procedures with a supervisor. Relates findings to appropriate personnel and may confer with the director of the investigative section on the status of a case.

Competencies (KSA's)

1. Builds Effective Teams
2. Communicates Effectively
3. Customer Focus
4. Business Insight
5. Manages Ambiguity

Knowledge:

1. Customer and Personal Service
2. Administration and Management
3. Clerical

1. Quality Control Analysis
2. Judgment and Decision Making
3. Complex Problem Solving
4. Management of Personnel Resources
5. Management of Material Resources

1. Deductive Reasoning
2. Oral Comprehension & Expression
3. Written Comprehension
4. Mathematical Reasoning
5. Information Ordering

Tools & Equipment

1. Computers & Tablets
2. Printer/Copier/Scanner/Fax Machine
3. Calculator
4. Phones

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.