New

Video Conferencing Technician

TEKsystems
$85,000.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Mexico, Los Alamos
Jul 17, 2025
Description TEKsystems is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos Our customer will provide NNSA (National Nuclear Security Administration) customers worldwide with Video Conferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. Our customer will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support. Position description This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic. Essential job functions * Promotes a positive and respectful workplace * Handles customer escalations and works as a liaison with government/client officials Possesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams). Support Video Conferencing Services that provide NNSA End-Users with video conference capabilities. Services include the planning and assessment, implementation, training, and ongoing management necessary to implement Video Conferencing Service. Configures, operates, and troubleshoots all audio/video equipment used in the execution of VTC's, and MS Teams meetings. * Collaborating with clients to determine AV needs before an event Provide technical assistance to users of VTC equipment, train end users on the proper use of hardware and software. Proactively check ticket queue for new emails and create and assign tickets for those emails. Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned. Escalate tickets as needed. Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again. Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team lead. Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides. Identifies areas of opportunity to improve customer satisfaction. Additional Skills & Qualifications * Education: Associate's Degree (Substitutions will be based on additional years of experience) * Required Experience: 8+ years of related experience * Required Technical Skills: Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving * Security Clearance Level: DOE Q or TS * Required Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving, * Location: Los Alamos, NM * US Citizenship Required Pay and Benefits The pay range for this position is $85000.00 - $85000.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Los Alamos,NM. Application Deadline This position is anticipated to close on Jul 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.