New

Service Desk Technician

TEKsystems
$45.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Roanoke
Jul 17, 2025
Description We are seeking a skilled and customer-focused Service Desk Technician in Roanoke, VA. In this role, you provide support for Level 1 and Level 2 issues, providing timely and effective technical assistance via phone, email, and ticketing systems. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network-related issues, ensuring minimal disruption to business operations. Key Responsibilities * Serve as an escalation point for Level 1 and 2 support issues, delivering high-quality technical support. * Monitor and manage incoming tickets through the ServiceNow platform, ensuring timely resolution and proper documentation. * Troubleshoot and resolve issues related to: * Windows 10/11 operating systems * Computer hardware and peripherals * Software applications * Active Directory account management * Imaging and deploying computers * Collaborate with other IT team members to escalate complex issues and implement long-term solutions. * Maintain accurate records of support requests, actions taken, and resolutions. * Provide excellent customer service and maintain a professional demeanor in all interactions. Required Skills & Qualifications * Proven experience in a help desk or technical support role. * Strong knowledge of Windows 10/11, Active Directory, and ServiceNow or similar ticketing systems. * Hands-on experience with PC imaging, hardware troubleshooting, and software installation. * Excellent problem-solving skills and attention to detail. * Strong communication skills, both written and verbal. * Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications * CompTIA A+, Network+, or similar certifications. * Experience supporting enterprise environments. * Familiarity with remote support tools and ITIL best practices. Pay and Benefits The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Roanoke,VA. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.