Senior Pega Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Pega Analyst, part of the Strategic Workflow Process Team, serves as a liaison between IT and business stakeholders. This role works closely with end-user groups and leadership to elicit user requirements and develop functional specifications for digital solutions. The position involves collaboration with analysts, developers, and designers to ensure system functionality aligns with business needs and compliance standards. Responsibilities span application code development and configuration, technical support, testing, documentation, and training.

In the senior role, you'll bring a broader perspective to problem-solving, lead or support complex initiatives, coach other analysts, and contribute to key deliverables such as business cases, storyboards, personas, and system documentation.

What You Will Do

• Design and develop Pega applications, including case management, workflows, user interfaces, and integrations.
• Configure Pega rules, data models, and decisioning components to meet specified business requirements.
• Lead the end-to-end requirements lifecycle-partnering with stakeholders to elicit, clarify, and translate business needs into actionable technical designs and scalable Pega solutions, ensuring alignment across user stories, data models, and functional specifications.
• Document technical designs, implementation approaches, and configuration changes for future reference and maintenance.
• Stay current on Pega features, industry trends, and best practices, and apply them to improve the quality and efficiency of development efforts.
• Facilitate cross-functional collaboration with analysts, UI/UX designers, developers, and project managers to co-create digital solutions that reflect both business goals and user needs-ensuring alignment from discovery through delivery.
• Act as a strategic problem-solver-identifying gaps, uncovering root causes, and driving pragmatic solutions that improve performance and business outcomes.
• Provide daily support for technology solutions, including setup, configuration, and troubleshooting.
• Drive consensus and gain approval on final requirements.

What You Will Bring

• Bachelor's degree in IT, Business, Finance, or equivalent experience
• 5+ years of project or business analysis experience, including writing software requirements and performing application configuration
• Experience working with Pega Infinity (v8.8 and above), including recent releases such as Infinity '23 and '24.
• Pega certifications strongly preferred (e.g., CPBA, CPDC, CPCSBA)
• Strong communication skills, both written and verbal, with the ability to influence stakeholders across all levels
• Confident presenter with the ability to respond to questions from leadership and end-users
• Strong analytical and problem-solving skills with the ability to make recommendations based on data and trends
• Strong consultative and interpersonal skills to communicate effectively with both technical and non-technical teams
• Experience creating user stories and translating business needs into technical solutions
• Proficiency in creating professional documentation using Microsoft Word, Excel, Jira, and Visio

What Will Set You Apart

• In-depth knowledge of retirement plan administration or 2-3 years of business process management experience
• Experience collaborating with a wide range of internal departments and external partners
• Familiarity with XML, smart forms, SQL, OnBase, and Salesforce applications
• Excellent prioritization and time management skills in a fast-paced, evolving environment
• Power user of Microsoft Office Suite (Excel, Word, PowerPoint, Access)

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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