Executive IT Support Specialist

Seeking an Executive IT Support Specialist to join our Wichita, KS team. This role will resolve Executive-level and VIP IT issues-either independently or in collaboration with vendors, Koch Capabilities, and Facilities teams. The ideal candidate demonstrates a strong sense of urgency, exceptional verbal and written communication skills, and a passion for owning issues through to completion.

This position will be responsible for resolving all Executive IT & VIP support issues independently or with any Vendor/KOCH Capabilities/Facilities team. The Executive IT Support Team's vision is "To provide unparalleled support for our customers by providing quick, efficient, and economic solutions while communicating effectively and rapidly in any environment and owning all tasks to completion."

• Perform daily IT administration tasks for executive environments, including user account provisioning, access controls and resource allocation
• Conduct system administration activities: manage and maintain server, workstation and network configurations; apply software updates, patches and security baselines
• Provide advanced IT operations support-incident management, root-cause analysis and remediation for critical executive systems
• Independently troubleshoot and resolve complex break-fix issues at the deskside level; deliver remote support via phone or chat
• Support Apple ecosystems (macOS, iOS): configure, troubleshoot and repair Macs, iPhones and iPads
• Diagnose and correct hardware failures on desktops, laptops and peripherals; coordinate warranty or vendor repairs as needed
• Plan, lead and execute technical rollouts, office moves, infrastructure upgrades and small-to-medium IT projects, ensuring scope, schedule and budget adherence
• Develop, document and maintain Standard Operating Procedures (SOPs), knowledge-base articles and customer-service guidelines for Executive Desktop Services
• Collaborate with senior executives and end users to gather requirements and propose scalable technical solutions
• Maintain proactive communication with stakeholders: provide status updates, exercise independent judgment and offer alternative solutions
• Triage, prioritize and resolve incoming support requests (phone, voicemail, email, walk-ins, ticketing system) for executives and VIPs

• Experience in deskside IT support or system administration
• Working knowledge and experience with Active Directory and Azure AD administration
• Experience administering, configuring, and troubleshooting Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune.
• Hands-on experience with Apple hardware (Mac, iPhone, iPad)
• Familiarity with standard desktop imaging, software deployment and driver management
• Ability to confidently engage with C-Suite executives
• Solid understanding of network fundamentals and enterprise IT infrastructure
• Ability to respond to on-call rotations (holidays/weekends)
• Working knowledge of current Koch software support tools

• Experience managing projects to completion
• Prior support experience with C-Suite executives or VIPs
• Experience and ability to partner and engage with vendor management
• Relevant certifications (Apple ACSP/ACMT, Microsoft 365 Modern Desktop Administrator)
• Experience with service-management tools (ServiceNow, Jira, etc.)

Koch Inc. creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe.