Remote New 
Student Services Specialist (Short Term)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Jul 17, 2025 | |
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Student Services Specialist (Short Term) Job ID: 321573 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Mon-Thur, 10am - 7pm; Fri - 8am-5pm. Occasional Saturdays required. Weeks including Saturdays will include an additional weekday off. This position offers remote work allowing employees a combination of onsite and work from home options. Required to work at least three (3) days per week in the office. Work Calendar 12 Months Funding Information This is a short term assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary This position assists in coordinating all aspects of proctoring academic exams for Rio Salado College's Online and Distance Learning (DL) students, to include Rio Salado Virtual Proctoring (RVP), the college's live virtual proctoring system. This position provides a high-level of customer service to students by administering a variety of academic assessments within the Rio Salado College Testing Department. This position follows and implements strict policies and procedures for online test administration and provides administrative and technical support to students, customers, proctors and team members. Collaborates with faculty, leadership, external departments and outside institutions to ensure proctoring processes promote student success while also support academic integrity standards. Essential Functions 40% - Administers a variety of academic assessments to students using various online systems and software while providing a high-level of direct customer service; acts as the official test proctor for these exams in a virtual setting; uses technology and various meeting platforms such as WebEx to supervise and monitor testing and ensure assessments are administered in accordance with defined rules and procedures; maintains confidential testing records, databases, exams, and reports; supports the Student Services Specialist Senior in ensuring a secure and appropriate testing environment 25% - Provides support to Distance Learning (DL) students, faculty, other staff members and external customers through in-person, phone, chat and email correspondence; provides a high-level of technical support to students, test candidates, and other team members through troubleshooting; supports team and staff members by being the subject matter expert in all areas of DL Proctoring; collaborates with faculty, outside departments, and external companies regarding testing issues; supports a diverse population to include international, military, and incarcerated students, all while working in a team environment 25% - Research and documents testing discrepancies; verifies and approves proctors according to established guidelines; sets up on-line testing and develops instructional guides for proctors; prepares and maintains reports related to testing and statistical data; utilizes scheduling platforms such as ConexED to support the Student Services Specialist Senior to build and manage appointment schedules 10% - Assists with the implementation of proctoring policies and procedures; stays current on best practices, compliance standards, and innovations in virtual and in-person proctoring to support continuous improvement; performs other duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications A. Experience working in a customer service environment B. Experience providing technical support or technical troubleshooting C. Experience collaborating with outside departments, faculty, and/or outside institutions D. Experience administering assessments using exam administration software/applications E. Experience gathering data and preparing reports F. Bachelor's Degree Special Working Conditions This is position is located at the Rio Salado College Tempe Testing Center, located at 2323 W. 14th Street Tempe, AZ 85281. Occasional travel to other Testing Center locations may be required for training and coverage purposes. The position's hours are Mon - Thur, 10am - 7pm; Fri, 8am-5pm. Occasional Saturday shifts are required. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review July 29th, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Title XI Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321573&PostingSeq=1 jeid-5372bf5888b3fc43a997867fbb932034 | |