Sr. Multi-life/Executive Benefits Operations Advisor Mgmt Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job; it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Sr. Operations Advisor Management ("OAM") Coordinator to join our multi-life/executive benefits Life OAM team.

This role can be either hybrid based in our Newport Beach, CA or Omaha, NE offices or 100% remote. We believe in empowering our employees to get work done both in and out of the office, and if remote, you'll stay connected to Pacific Life from your home office.

As a Sr. OAM Coordinator, you'll move Pacific Life, and your career, forward by facilitating complex inquiries primarily, but not solely, for our Multilife business, which includes corporate-owned (COLI), corporate-sponsored and individually owned life insurance policies. You will be assigned a block of insurance firms to directly support and cultivate relationships that maintain high trust and growth opportunities within the corporate life insurance market.

How you'll help move us forward:

• Consistently meets standards for quality and efficiency of call/email/correspondence handling for assigned financial professionals and firms.
• Uses good diagnostic skills to clearly identify customer's core issues and anticipate needs.
• Ability to clearly explain rationale behind procedures or requests.
• Analyzes escalated case submissions by thoroughly reviewing all necessary resources (customer communications, procedures, interviewing involved parties, etc.).
• Supports junior OAMs with research process.
• Proactively monitors status of issue resolution and ensures processing is completed correctly. Communicates outcome effectively to requestor.
• Provides consultations for FPs submitting first time/complex business to ensure post-issue NIGO resolution Life.
• Participates in team's initiatives, including process improvements and procedural changes, documentation review, workflow coordination, and group uptraining, by working with Supervisor to define expectations, following guidelines, providing status updates, appropriately representing team, and meeting deadlines.
• Identifies ways to improve service experience for customer groups.
• Leads effective calls/presentations with assigned customer group as assigned.

The experience you bring:

• 5+ years CMD Operations experience, ideally focused on communication and service support with customers.
• Ability to work with significant autonomy while delivering successful outcomes.
• Demonstrated key "focused professional" leadership attributes in prior role, including business insight, ability to manage ambiguity well, act as "leader as coach," and display strong critical thinking/problem solving skills.
• Professional relationship management skills and demonstrated ability and desire to drive a stellar service experience with customers.
• Exceptional efficient verbal/written communication and presentation skills.
• Ability to effectively mentor and support the development of junior team members through various support activities, including training.
• Ability to complete assignments in a high-volume, fast-paced environment under tight deadlines.
• 4-year degree or equivalent experience.
• Series 6 required.

What makes you stand out:

• Experience with administering corporate-owned (COLI) and corporate-sponsored life insurance plans and policies.
• Knowledge of Life products, processes, and transactions with ability to confidently speak with internal and external customers, which may include participation in conference calls with producer offices and/or leadership.
• Experience interacting directly with financial professionals and insurance firm leadership.
• Experience using Microsoft Office applications, Customer Relationship Management platform, AWS, and workflow management platforms.

You can be who you are.

People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

* Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.