Bottomline Technology Lead

SUMMARY: The Technology Lead for Bottomline will serve as the primary technical interface between the Treasury Solutions line of business and Bottomline Technologies, the vendor responsible for the bank's enterprise-level Treasury Management platforms--Bottomline Premier and Bottomline Enterprise. This position plays a central role in managing the platform lifecycle, ensuring the Treasury group's functional needs are aligned with the system's technical capabilities, while maintaining compliance with internal IT policies, regulatory requirements, and operational goals. The role reports to the Director Application Delivery and Production Support, within the office of the Chief Information Officer (CIO).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Platform Ownership and Technical Interface.
• Serve as the technical subject matter expert (SME) for Bottomline's Premier and Enterprise platforms, including full configuration lifecycle, vendor releases, integration touchpoints, and reporting modules.
• Partner with the Treasury Solutions business team to understand requirements and align platform features accordingly.
• Lead vendor discussions related to product roadmaps, escalations, enhancement requests, and service issues.
• Configuration, Integration, and Deployment.
• Design and oversee configuration changes for key modules, including ACH and Wire Processing, Account Reconciliation and Reporting, Positive Pay / ACH Filter & Block, Information Reporting & File Delivery, User Access Administration and Entitlements.
• Manage system-to-system integrations with internal bank systems (e.g., core banking, fraud systems, and authentication services) and external customer-facing channels.
• Define and execute interface file specifications, such as BAI2, NACHA, ISO 20022, and XML.
• Technical Project Delivery.
• Lead and manage technical components of Treasury platform projects, including upgrades, migrations, and feature enablement.
• Collaborate with infrastructure, QA, cybersecurity, and enterprise architecture teams to ensure secure and performant delivery of solutions.
• Oversee testing phases and validation processes for all technical enhancements and vendor releases.
• Production Support and Incident Management.
• Serve as Tier 3 support for Premier and Enterprise platform issues and escalations.
• Monitor platform performance and availability; coordinate root cause analyses (RCA) with vendor and internal support teams.
• Define and maintain operational procedures and platform runbooks.
• Technical Governance and Documentation.
• Ensure platform implementation adheres to internal IT controls, cybersecurity standards, and regulatory guidelines (e.g., FFIEC, SOX).
• Maintain updated technical documentation, interface specifications, platform diagrams, and support processes.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree in Computer Science, Information Systems, Engineering, or related technical discipline.

EXPERIENCE

• 7+ years of experience in technology roles supporting financial applications, including system integration, configuration, or development.
• 3+ years of direct, hands-on experience with Bottomline Technologies' Premier and/or Enterprise platforms, including administration, module configuration, and vendor coordination.
• Experience working with SFTP, APIs, flat file processing, and common banking file standards (BAI2, NACHA, ISO 20022).
• Experience with scripting or automation for batch jobs and interface monitoring preferred.
• Exposure to regulatory frameworks impacting commercial banking (GLBA, FFIEC, SOX) preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of treasury management functions, especially cash positioning, file delivery, payments, reconciliation, and fraud control.
• Demonstrated ability to collaborate across business and technical teams and lead vendor engagement.
• Knowledge of Bottomline platform security architecture, including SSO, multi-factor authentication, entitlements, and user provisioning preferred.
• Familiarity with cloud-based deployments, SaaS models, and vendor-hosted environments preferred.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication; ability to translate business needs into technical requirements and vice versa.
• Proactive leadership with ability to influence and guide stakeholders and vendors.
• Detail-oriented with a strong sense of ownership and accountability.
• Ability to multi-task and manage competing priorities in a fast-paced banking environment.