New

Technical Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Boca Raton
Jul 15, 2025
Are you a tech-savvy problem solver with a passion for helping others? We're looking for a friendly and resourceful Customer & Technical Support Specialist to be the first line of support for our internal and external users. If you thrive in a fast-paced environment and love solving problems, this is the role for you! What You'll Do Customer Service Excellence * Deliver outstanding service with a courteous, professional, and friendly attitude. * Handle 20-30 calls per day, providing timely and effective support. First-Level Technical Support * Respond to support requests via phone, email, chat, and ticketing systems. * Troubleshoot basic technical issues and guide users through solutions. Knowledge Base & Escalation * Use internal resources like Knowledge Base articles and SOPs to resolve issues. * Escalate complex problems to higher-tier support when needed. Needs Assessment & Guidance * Assist users with equipment requests, software installations, relocations, and access issues. Documentation & Ticketing * Accurately document all actions and resolutions in the ITSM ticketing system. Team Collaboration * Work closely with teammates on support projects and contribute to a positive team environment. * Consult with leads on escalated tickets and follow-ups. Administrative Tasks * Stay on top of timesheets, compliance training, and shift changes. * Be punctual and ready to work-whether in-office or remote. Special Projects * Take on additional duties and projects as assigned by senior team members or leadership. What You Bring * 1+ year of customer service experience (call center preferred) * Strong verbal and written communication skills in English * Comfortable navigating computers and multitasking across systems * Ability to manage calls, tickets, and chats simultaneously * Entry-level or recent graduates welcome! Bonus Points For * Bachelor's degree (especially in Computer Science, IT, or related fields) * Experience with Salesforce, ServiceNow, or other ticketing systems Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boca Raton,FL. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.