Manager Central Business Offices - CCC

Manager Central Business Offices

The Manager Central Business Offices is responsible for leading and standardizing identified business office processes and operations across all campuses. This role ensures compliance with regulatory and internal policies, drives accuracy and efficiency in financial processes, and fosters a culture of exceptional customer service. The Manager Central Business Offices will assist in overseeing student accounts receivable, accounts payable, purchasing, and inventory management, while supporting campus business office staff. The Manager Central Business Offices will provide training and development to Campus Business Office staff to deliver consistent, high quality service levels.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Support the Revenue Accounting Manager in developing and implementing policies and procedures that enhance efficiency and performance across the campuses
• Assist in accounting operations and business office process implementation
• Ensure timely and accurate processing and reporting of accounts payable, invoices, GL coding, and campus receivables, including aging reports, collections, and payment plans
• Create and monitor business office reports (e.g., exceptions, past due cash, open purchase orders, book margins, financial aid disbursement receipts) to track performance against standards and address deficiencies with staff
• Monitor customer service levels to ensure effective collaboration between campus business offices and other departments; recommend and implement improvements as needed
• Promote accountability in business office operations at the campus level in coordination with the Revenue Accounting Manager and Sr. Director of Credit & Collections
• Ensure compliance with regulatory and corporate policies by completing quality assurance reviews with business office activities (e.g., accounting reports, transfer credits, withdrawal/re-entry adjustments, compliance documents), and implement corrective actions to prevent recurring issues
• Provide on site support, guidance, and services; Coach and develop Business Office Managers and their teams
• Coordinate with the Regional Directors of Financial Aid to ensure accurate and timely processing of cancellations, institutional refunds, and compliance with evolving laws and regulations
• Maintain current knowledge of corporate policies and generally accepted accounting principles (GAAP)
• Other duties as assigned

Licenses/Certifications

• Valid, state-issued driver's license (required)

Education/Experience

• HS Diploma or GED (required)
• Bachelor's degree in business, accounting, or related field (preferred)
• Minimum of three (3) years of experience in a business office environment, preferably in proprietary education (required)
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and proprietary education experience (preferred)
• Knowledge base and experience should include intermediate skills in Excel (e.g. v-lookup, pivot tables, conditional formatting and formulas, etc.) (required)

Skills

• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Abilities

• Ability to travel to worksite locations
• Occasionally (up to 15% of workday)
  • Use fine and large motor skills to operate a motor vehicle
  • Use hearing and sight (both near and far vision) to operate a motor vehicle

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• Overnight and/or Local travel required (up to 50%)