Hotline Counselor/Crisis Counselor/ Counselor

22nd Century Technologies, Inc.
$19.00/hr. without benefits
United States, Virginia, Richmond
Jul 14, 2025
Job Title: Hotline Counselor/Crisis Counselor/ Counselor Location: Richmond, VA 23219 Pay Rate: $19.00/hr. without benefits Duration:11+ months Contract Work hours: 8:00 Am To 5:00 Pm ; Monday through Friday BG Check Required: Yes Job Description: Hotline Counselors provide information, referrals, and crisis counseling to individuals calling the Division of Disease Prevention HIV/STD/Viral Hepatitis Hotline and the Medication Assistance Hotline. Additionally, they monitor the Office of Epidemiology Main Line and the Division of Disease Prevention (DDP) Main Line. The hotlines are located at the Virginia Department of Health's Central Office in Richmond, Virginia, and operate from 8:00 a.m. to 5:00 p.m. , Monday through Friday. Hotline Counselors help respond to callers' questions and needs, addressing spectrums of diseases, signs and symptoms, transmission, risk reduction, counseling, and testing. Hotline Counselors will be expected to perform the following duties: Provide basic information on sexually transmitted diseases. Refer callers to appropriate medical, psychosocial, legal, and support services in their communities. Document details of incoming calls such as type, topic, caller demographics, etc. Select appropriate educational materials and resources for callers. Aid in the distribution of educational materials, condoms, and HIV home test kits (HTK) Respond to requests and prepare packages for mailing within 48 hours (24 hours for HTK). Assist in the maintenance and inventory of educational materials. Lift/move boxes up to 25 pounds frequently and up to 50 pounds occasionally. Maintain current resources and referrals pertinent to the needs of hotline consumers. Prepare written reports and documents. Update resource and referral databases. Provide assistance to DDP staff for special projects, development of educational materials, selected research, conference preparation, and legislative tracking. Complete other assignments for DDP staff and the Office of Epidemiology as needed. Conduct data entry for Virginia Medication Assistance Program (VMAP) as needed. Other duties may be assigned as necessary. Preferred Skills: Knowledge of HIV/AIDS, STDs, and viral hepatitis. Knowledge of crisis intervention techniques. Knowledge of public health principles and practices. Strong counseling; interpersonal; data entry; and word processing skills. Ability to communicate clearly and effectively both orally and in writing; Ability to conduct research; track legislation; prepare reports; and maintain confidentiality. Bilingual in English/Spanish preferred.