Business Analyst - Research Administration Applications, ITS

The Department of Research Administration Applications in Information Technology Services at West Virginia University is currently accepting applications for a Business Analyst. This role is remote but must align with our weekday business hours of 8:15 a.m. - 4:45 p.m. EST.

About the Opportunity

This position serves as a liaison between the WVU Research Office and the Research IT department at WVU. The Business Analyst provides business process solutions and technical support to meet departmental and institutional research needs. Working with domain experts, the Business Analyst will elicit and identify business requirements, address usability concerns, and document solutions. As a member of the Research IT team, this role supports team members throughout the project lifecycle and software development lifecycle. The Business Analyst also assists in documenting both business requirements and comprehensive solutions for multiple projects.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.
• Participate in project walkthroughs: business requirements gathering, process flows, design walkthroughs, functional test plans and implementation sessions.
• Provide support, maintenance, and triage for research administration software, including WVU Research Administration Portal (WRAP), WVU+kc, Research Application Administration (RAA), and Kuali Build.
• Manage written communication between stakeholders and internal business units.
• Create and manage functional requirement documents for in-house development of software applications to support research administration and compliance.
• Manage and communicate product bugs and feature enhancement requests using issue tracking software (Jira Service Management)
• Coordinate and assist with system testing and production validation.
• Develop and maintain documentation for the research administration lifecycle process.
• Work with business users, subject matter experts, and technical staff in resolving system-related issues.
• Manage Research IT team knowledge base articles.
• Provide quality assurance testing to facilitate system enhancements and bug fixes.
• Facilitate user acceptance testing (UAT) with business stakeholders.
• Communicate information clearly, accurately, and in a timely manner to team members and business users. Foster an environment of teamwork and professionalism.
• Maintain professional relationships with colleagues including business analysts, software developers, application administrators, and business partners.

• Undergraduate degree or equivalent combination of training, education, and experience in a relevant field
• A minimum of four (4) years of combined experience involving:
  
  
  
  • Experience implementing business practices and strategies
  • Experience collaborating with business units to gather requirements
  • Experience in an IT field
  
  
  
  
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Knowledge of Information Technology field, best practices, organization, and operations
• Excellent written and verbal communication skills
• Attention to details
• Great analytical, critical thinking and problem-solving abilities
• Expertise in using MS Office tools including Word, Excel and Visio
• Strong customer relationship skills
• Superior presentation and negotiation skills
• Adaptable and capable of working in fast-paced environments
• Experience with ticketing/issue tracking software

Preferred Qualifications

• Experience with Workday
• Experience with Huron Research Suite

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.