Information Delivery Analyst/Sr. Information Delivery Analyst

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Supports the maturation of Selective's analytical acumen through the implementation of information delivery solutions that meet the needs of our business customers. Leads the education of internal customers on the current information and delivery methods available as well as the execution of end user training. Successfully manages projects designed to support information delivery optimization in an environment with changing priorities. Facilitates the delivery of operational reports to internal customers through various reporting platforms All job duties and responsibilities must be carried out in compliance with legal and regulatory requirements.

• Responsible for maximizing the utilization and understanding of current information and data delivery methods available through the execution of end user training. Continuously monitors user data/information needs by engaging business customers through focus groups, internal surveys, etc. Conducts analysis around information delivery and technology consumption.
• Manages strategic projects designed to support information delivery optimization. Meets project objectives by monitoring its progress, identify and managing risk, and taking corrective action when necessary. Present project status to leadership as needed.
• Leads BI Help Desk effort by assuring the resolution of customer inquiries for navigation support, and user/system error resolution experienced when using customer facing information delivery platforms.
• Analyzes needs of internal customers to evaluate the effectiveness of newly requested and existing operational reports. Uses analysis and business/operational knowledge to provide customized reporting solutions. When needed, partners with the Information Strategy team to facilitate tailored enhancements to reports.
• Designs and maintains currency of education material on the information and delivery technologies available. This includes but is not limited to partnering with Insurance Learning Services and technology vendors in the creation of job aids, video modules etc.
• Transfers business needs into detailed business requirements and develops formalized test plans for reports. Presents results to management and participates in decisions made in response to analysis.
• Facilitates the delivery of operational reports to internal customers through various reporting platforms.
• Serves as subject matter expert for information delivery usability and content. Provides guidance around reporting platforms and delivery methods including but not limited to advanced functionality.
• Responsible for the on-boarding of new team members; cross training current team members on updated processes and new department initiatives

Knowledge and Requirements

• Proficient use of Excel, Access, SQL, Cognos, or other software to analyze and interpret data. Ability to analyze processes/procedures and propose solutions. Superior interpersonal, communication, presentation, and facilitation skills. Ability to interface with senior management; insurance industry knowledge.

Education and Experience

• College degree preferred. Preferred 5+ years of insurance industry experience in Underwriting, Claims, Loss Control, or other insurance-related discipline. Preferred 5+ years of demonstrated experience analyzing insurance industry business needs, trends and/or reporting best practices.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.