Director, Recurring Revenue Strategy and Operations

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from anywhere in the organization, and we know the next big idea could be yours!

As Director of Global Retention Strategy & Operations, you will lead the development and execution of strategies that drive customer retention, renewal performance, and operational excellence across all lines of business. This role is pivotal in shaping Adobe's global retention vision, ensuring alignment across ecosystem teams, and delivering measurable business impact. You will partner closely with cross-functional leaders to build scalable programs, monitor performance, and drive transformation initiatives that support Adobe's long-term growth.

- Set annual retention, attrition, and renewal targets across all business lines.

- Identify key improvement areas and develop strategies to capture those opportunities.

- Evaluate performance drivers and recommend high-impact strategies to ecosystem leaders.

- Monitor global retention and renewal performance.

- Identify risks and opportunities, and recommend actions to ensure business objectives are met.

- Provide insights grounded in solution, segment, and geo-specific dynamics.

- Manage global retention programs to ensure business objectives are achieved.

- Proactively identify risks, recommend corrective actions, and drive key program components.

- Build robust operational processes to manage performance and programs.

- Develop and drive a transformation roadmap aligned with the end-state vision.

- Secure ecosystem alignment and selectively lead roadmap initiatives.

- 10+ years in strategic operations, retention, or GTM roles with a track record of driving measurable impact.

- Strong analytical and problem-solving skills with fluency in both quantitative and qualitative analysis.

- Exceptional communication skills with the ability to craft compelling narratives and influence senior executives

- Proven ability to lead cross-functional initiatives and manage multiple programs simultaneously.

- Experience coaching and developing talent across teams and ecosystems.

- Respected as a thought partner across functional boundaries.

- Demonstrates ecosystem leadership by influencing without authority.

- Comfortable navigating ambiguity and driving clarity in complex environments.

- Committed to people development and fostering a culture of continuous learning.

- Bachelor's degree or equivalent in Business, Strategy, or a related field; MBA preferred.

- Proficiency in tools such as PowerPoint, Excel, PowerBI, and CRM platforms (e.g., Salesforce).

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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