Permanent Supportive Housing Case Manager (CIS)-11-330- SC San Fernando

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Project Based, Permanent Supportive Housing Manager oversees all staff within the CIS-Project Based Permanent Supportive Housing (PB-PSH). The CIS: PB-PSH program provides site supportive housing services in San Fernando and South Los Angeles. The PB-PSH will provide intensive case management and supportive resources to homeless individuals. The position will also provide clinical training and guidance to CIS staff and clinical diagnosis of clients when appropriate.

Essential Functions

Provide oversight of total program delivery of project based permanent supportive housing services provided to households (individuals) project locations in San Fernando Valley. The program will provide services through a collaborative approach with community providers and community supportive services. The functions of the PB ICMS Supportive Manager includes but not limited:

• Conduct strategic planning to identify best practices and implement evidence-based services.
• Establish infrastructure and service delivery models.
• Prepare and submit all required reports on time.
• Manage and track all annual recertification.
• Attain 100% accountability of Program Data.
• Manage and monitor HMIS Data and manage HMIS reports.
• Manage and monitor CHAMP Data and manage CHAMP reports.
• Track, extract, and correct Fileshare Data and correct errors prior to EGMS submission.
• Create and track program's performance by monitoring internal Data.
• Track all Housing placements.
• Monitor data quality to ensure completeness and accuracy.
• Provide supervision for staff in each location.
• Collaborate with the clinical team to coordinate training and clinical directions.
• Hold monthly meetings with staff to share best practices and challenges.
• Develop and monitor professional development opportunities for staff.
• Work closely with other program managers to optimize service delivery and outcomes.
• Along with the Associate Director monitor budget and ensure full utilization of funds.
• Implement quality assurance and contract compliance measures for all locations.
• Keep abreast of and provide input of local and national trends as it relates to supportive services.
• Stay up to date on all national and local initiatives as they relate to supportive services.
• Adhere to policy & procedures and monitor the programs to manage the programs for audit purposes.
• Create internal policies and best practice on how to assess rent reasonableness based on the current fair market, Housing and Habitability Inspection, and light-touch case management.
• Other duties as assigned.

Working Conditions

Office/field environments; travel from site to site; exposure to computer screens and inclement weather. Conditions; may work or inspect in confined spaces; public contact. Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs.

Minimum Qualifications

• Bachelor's degree preferred in social work, social sciences, or a related field preferred or 2 years of Case Management services.
• At least 2 years of relevant experience including vocational, housing, mental health, homeless services, human service, or related field.
• At least 1 year of supervisory experience.
• Excellent communication skills.
• Driving Test and MVR check (if applicable).
• Willingness to submit to extensive criminal background, drug, and motor vehicle checks, as well as keep current on all Salvation Army Child Safety and Protect the Mission guidelines.
• The ability to travel to multiple sites across Los Angeles County.

Skills, Knowledge & Abilities

• Commitment to the holistic mission of The Salvation Army.
• Able to represent the Salvation Army to community organizations.
• Possess a high level of organization, professionalism, writing skills, problem-solving skills, and excellent interpersonal and relationship building skills.
• Commitment to working with veterans and the homeless population.
• Ability to work well with others and committed to the vision that CIS be a program of excellence.
• Excellent in Microsoft Word, Excel, and Excell. The ability to create reports and create tracking systems in Excel or Word.

Bachelors (required)

Excellent in Microsoft Word, Excel, and Excel. The ability to create reports and create tracking systems in Excel or Word. (preferred)
At least 2 years of relevant experience including vocational, housing, mental health, homeless services, human service, or related field. (required)
Bachelor's degree preferred in social work, social sciences, or a related field preferred or 2 years of Case Management services. (required)

Driver's License (required)