Digital Consultant

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Jul 01, 2025
Digital Consultant - Online & Mobile Banking Support * Location: Honolulu, HI 96813 * Contract: 6 months * Pay: $20-$25/hour Job Overview: We are seeking a Digital Consultant to provide exceptional phone and chat support for a financial institution's online and mobile banking platforms. This role focuses on assisting customers with technical issues, product navigation, and digital service utilization. Key Responsibilities: * Deliver high-quality customer service via phone and chat * Troubleshoot login issues, password resets, and transaction errors * Guide users through online registration and mobile app setup * Provide accurate information on digital banking products and services * Escalate complex issues in accordance with department procedures * Support off-phone tasks such as manual enrollments, auditing, and follow-ups Areas of Support Include: * Core system conversion inquiries * Access authentication and security issues * eStatements, internal transfers, mobile app support * Billing research and digital service troubleshooting Qualifications: * Experience in customer service * Tech-savvy with proficient computer skills * Excellent verbal and written communication * Comfortable navigating multiple systems and researching solutions * Typing speed of at least 25 WPM * Familiarity with general office equipment Why You'll Love This Role: * Gain valuable experience in the financial services industry * Work in a collaborative, team-oriented environment * Build your technical and customer service skills in a growing digital space Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.