Customer Care Support I

Customer Care Support I

• Hourly range $17.00 -$19.00, depending on experience

Toshiba America Business Solutions, a leader in digital technology, is seeking a Customer Care Support Representative Ito work in the Rochester, NY office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

What you'll be doing: This position interacts with several functions within our business which also will provide vast learning and developmental opportunities. You will be handling incoming calls from clients administering supply and service support.

Responsibilities

• Process incoming service and supply requests from contracted accounts in a timely manner.
• Review account history to ensure appropriate product levels are shipped.
• Maintain client relationships to give customers a positive experience.
• Provide support promptly per established procedures.
• Respond to client inquiries and problems regarding service visits, device consumption, damaged shipments, or defective products.
• Update customer systems/records when required.
• Generate reports as needed.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED
• Minimum of 1 year of experience in a combination of the order processing and customer account maintenance and support experience
• Good communication skills with ability to present information on a one-on-one and small group situations to customers and team members.
• Basic knowledge of Microsoft Excel and Word

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request accommodation.