Software Support Analyst - Specialist

University of Missouri-Saint Louis
parental leave, paid time off
United States, Missouri, St. Louis
Jun 28, 2025
Apply for Job Job ID 56527 Location St. Louis Full/Part Time Full-Time Add to Favorite Jobs Email this Job Hiring Department Information Technology Services Job Description Assist with building, maintaining, and deploy computing environments with a variety of software needed for teaching and learning. Oversees the annual refresh of the ISS Windows environment, ensure testing is completed to ensure overall health of the environment to support instruction. Data collection, special projects: This includes supplying regular analytical reports on academic technology utilization. Technology Procurement - serves as the facilitator in the BPM 12004 technology purchase request process. Training, assistance with complex issues: This includes conducting scheduled and spontaneous trainings regarding services offered, policies and procedures surrounding IT services offered to faculty, staff and students, as well as providing tier three customer service in the discovery and solution to unique or reoccurring issues. Shift 8a-5p M-F Minimum Qualifications In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. An associate degree or an equivalent combination of education, certifications, and experience and 2+ years work experience from which comparable knowledge and skills can be acquired. Experience with software applications, Windows operating systems, and hardware. Preferred Qualifications * Excellent communication skills (written and verbal). * Excellent organizational skills and the ability to handle multiple priorities. * Excellent customer service skills, including working with and training students, faculty, and staff. * Familiarity with systems analysis procedures and techniques. * Experience working with IT within an educational environment. * Curiosity and willingness to adapt to changes and innovations in IT. * Experience in Cloud, virtual desktops, or Software as a Service (SaaS). * Experience with PowerShell, PowerAutomate, or similar, scripting for computer management activities. * Experience with Microsoft InTune * Experience with Sassafras KeyServer * Experience with PowerBI Audio-Visual equipment and support knowledge Anticipated Hiring Range Salary Range: $52,915.20- $68,161.60 Grade: GGS- 9E University Title: Software Support Analyst- Specialist Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity* The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.