Full-Time IT Support Center - Associate

JOB DESCRIPTION:

This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

EDUCATION:

Associate's degree or equivalent experience.

EXPERIENCE:

1-2 years' experience with working within the IT field, help desk, and/or customer service.