HVAC Technician

Zone Mechanical North is seeking a HVAC Technician:

At our company, we believe a great company is only as strong as its people. We aim to attract, hire, and retain the best talent in the industry by continuously improving our work environment, providing training opportunities, offering competitive wages and benefits, and promoting a healthy work-life balance.

Scope of Responsibility:
The Commercial HVAC is responsible for servicing, installing, and maintaining HVAC systems for a diverse customer base. This position requires expertise in troubleshooting, customer service, and system maintenance, as well as the ability to work independently and in a team setting.

Specific Duties/Accountabilities:

• Travel to business locations daily as scheduled.
• Perform consultations with customers to assess HVAC and refrigeration needs.
• Discuss solution methods with customers and recommend services.
• Install new heating, cooling, refrigeration, and ventilation systems.
• Inspect current HVAC systems for safety and performance.
• Perform preventative maintenance on HVAC systems to increase system longevity.
• Conduct performance tests using specialized tools.
• Troubleshoot and repair damaged HVAC and refrigeration systems.
• Maintain accurate records of customer appointments, payment transactions, and invoices.
• Keep accurate inventory of all equipment and HVAC resources.
• Ensure quality workmanship and maintain a clean, safe working environment.
• Represent the company professionally and politely when interacting with customers.
• Inform the service manager of any open work orders older than two weeks.
• Communicate material and equipment needs to the Parts Department.
• Notify the service manager of customer dissatisfaction or potential equipment issues.
• Report any workplace injuries or potential issues involving employees (drug/alcohol use).
• Provide training and development to entry-level helpers.

Basic Qualifications:

• 3-5 years of experience preferred in HVAC and refrigeration.
• Certification through the Environmental Protection Agency (EPA) to handle refrigerants is required.
• Certification or an associate degree from an accredited HVAC program is required.
• Previous on-the-job training is a plus.
• Strong verbal communication skills, with the ability to explain complex HVAC and refrigeration issues to customers in a clear, understandable manner.
• Strong critical thinking and problem-solving skills.
• Must hold a valid state driver's license and maintain a clean driving record.
• Must be punctual and adhere to a daily schedule with multiple appointments in different locations.

Physical Requirements:

• Regularly required to stand, walk, climb, bend, kneel, reach, push, pull, and occasionally lift and/or move up to 50 pounds.
• Ability to climb ladders and work at high elevations.
• Ability to work in various weather conditions.

Additional Responsibilities:

• Perform rotation on duty roster as required.
• Ensure job costs are controlled (minimize un-billable hours and callbacks).
• Maintain a clean and professional work appearance at all times.
• Willingness to improve installation techniques, including brazing.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.