Part Specialist

Total Line Refrigeration, a Smart Care company, is seeking a Parts Specialist to support our field technicians and clients by managing the procurement of parts and supplies, as well as assisting with inventory and warehouse operations. In this role, you'll play a critical part in ensuring our service team has what they need to deliver reliable, top-quality service to our preferred customers.

• Procurement & Order Management:

  • Order parts for field technicians by reading source documents, verifying order accuracy, and entering data into company systems.

  • Process local order pick-ups and ensure items are placed on WILL CALL promptly.

• Administrative Support:

  • Prepare and maintain accurate administrative documents such as parts order forms, quote sheets, work orders, receipts, and inventory records.

  • Maintain logs and documentation of daily activities and completed tasks.

  • Identify and correct data entry errors, or escalate to supervisor as needed.

• Shipping & Receiving:

  • Receive and label all truck freight shipments (where applicable by location).

  • Check in daily UPS/FedEx deliveries and communicate relevant updates to Regional Service Managers.

• Inventory & Returns Management:

  • Monitor the warranty board daily for new returnable parts and submit RMA requests.

  • Coordinate with operations bi-weekly to ensure all warranty and unused parts are returned to vendors or manufacturers for credit.

• Safety & Compliance:

  • Follow all company safety policies and accident prevention procedures.

• Strong organizational and multitasking skills.

• Excellent attention to detail and accuracy in data entry and documentation.

• Familiarity with parts ordering systems and logistics (preferred but not required).

• Ability to work both independently and collaboratively with cross-functional teams.

• Commitment to providing exceptional internal customer service to field technicians and service managers.

Join a team where your precision, reliability, and initiative will keep operations running smoothly and customers satisfied.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.