Consultant, AI and Automation

The application deadline is expected to close on July 1, 2025.

Meet the Team

Join the AI Solutions Consulting Group at Cisco-a cross-functional team that sits at the intersection of innovation, customer experience (CX), and enterprise AI. We are focused on delivering transformative AI capabilities across the CX ecosystem, driving early adoption, and shaping the way Cisco builds, sells, and scales AI for CX.

Your Impact

As an AI Solutions Consultant, you will play a critical role in accelerating Cisco's AI adoption strategy within the Customer Experience domain. You'll engage directly with early customers, pilot new solutions, and design scalable go-to-market processes that enable broader field teams to succeed. You'll also serve as a trusted advisor and collaborate across engineering, product, and sales to ensure AI solutions deliver measurable business outcomes.

• Act as a subject matter expert and advisor on CX AI for customers, partners, and internal teams.
• Drive early customer engagement and co-design deployments that validate and scale AI use cases.
• Create referenceable consulting methodologies and reusable artefacts for broader field enablement.
• Translate real-time field insights into actionable feedback for product teams.
• Lead customer pilots and develop scalable deployment frameworks.
• Evangelize Cisco's CX AI portfolio internally and externally, aligning feature development with customer needs.

Minimum Qualifications

• Bachelors with 8+ years, OR Masters with 5+ years of experience in CX or contact center space.
• Demonstrated experience consulting on enterprise CX and AI solutions in the contact center space.
• Hands-on experience with conversational AI platforms and real-time analytics.

Preferred Qualifications

• Strong consultative and problem-solving skills with the ability to align AI solutions to enterprise business goals.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to work cross-functionally with product, sales, and engineering teams.
• Deep customer empathy and experience leading strategic conversations with business and technical stakeholders
• Familiarity with Cisco's CX product portfolio.
• Knowledge of BPO operations and contact center metrics.
• Awareness of competitive CX AI offerings and emerging industry trends.
• Product mindset and experience creating scalable, repeatable frameworks or methodologies.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!