IT Service Desk Technician

Job Description:

• Respond to user requests for technical assistance in person, via phone, or through the ticketing system.
• Troubleshoot and resolve hardware, software, and network issues on Windows and macOS platforms.
• Support and maintain endpoint devices such as desktops, laptops, printers, and mobile devices.
• Perform user account management including account creation, password resets, and group membership in Active Directory and Microsoft 365.
• Image and deploy computers using tools like SCCM, Intune, or similar endpoint management platforms.
• Maintain documentation for troubleshooting procedures and common fixes.
• Escalate unresolved issues to higher-tier support teams and follow through to resolution.
• Track and update service requests in the ticketing system to ensure accurate documentation and timely resolution.
• Assist with IT asset tracking and inventory control.

Qualifications: Required:

• 2+ years of IT service desk or technical support experience.
• Proficiency with Windows 10/11, Microsoft Office 365, and common business software.
• Experience with troubleshooting desktops, laptops, and peripherals.
• Familiarity with basic networking concepts (IP, DNS, DHCP).
• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.
• Must be a US citizen

Preferred:

• Experience with Active Directory and Exchange administration.
• Familiarity with SecurePrint.
• Familiarity with endpoint management tools such as Entra/Intune or JAMF.
• IT certifications such as CompTIA A+, Network+, or similar.
• Experience supporting remote users and hybrid work environments.

Salary Range: $60-$70k

The BlueHalo, an AV Company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.

Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development/training reimbursements, and other work/life programs.