New 
6 North Unit Secretary Days Faulkner
 Brigham & Women's Faulkner Hospital | |
 United States, Massachusetts, Boston | |
| 1133 Centre Street (Show on map) | |
 Jun 27, 2025 | |
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Summary
Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the Unit Secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members. Service Assists in maintaining a safe environment and intervenes appropriately. Identifies and/or initiates appropriate follow up for any safety issue. Ensures patient and family member's needs and expectations are met in a timely and caring manner. Maintains the C.A. R. E. standards with focus on communication, appearance and respect. Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit. Organizational Ethics Maintains and promotes the mission and values of the organization. Maintains confidentiality of all patient information Respects and supports a culturally diverse staff and patient population. Utilizes the proper procedures address patient or family's concerns by notifying the Nursing Director/supervisor or Clinical Leader. Management of Resources Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations. Orders supplies necessary for the unit as described by the Nursing Director through appropriate vendors. Maintains work area and office equipment in neat and functioning order. Initiates and tracks appropriate Facilities, Bio Med, EVS, and IT related problems/replacements/ requests or work orders. Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department. Assists Nursing Director to manage and facilitate unit projects. Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or influence unit activities. Provides back-up coverage for patient transport, including escorting discharge patients/families. Management of Information Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff. Participates in shift-to-shift handoff communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN. Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals. Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner. Schedules patient diagnostic tests, appointments, and consults upon the Provider or RN. Coordinates logistics of patient discharge including transportation, equipment, etc. Performs all other duties as assigned. Collaborative Interdisciplinary Care Interacts with all members of health care team to provide interdisciplinary patient family centered care. Provides clerical support to unit staff as needed. Floats to other units as requested. Patient/Family Education Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards. Provides all patients and families with basic information for unit operation. Competency Maintains compliance with hospital, unit secretary specific competencies. Orients or precepts new personnel as assigned and acts as a resource for other professionals, and patients on the unit. Quality Improvement Engages in unit specific quality improvement initiatives. Participates in Quality Improvement Projects and Committees as directed by the Nursing Education High School Diploma or Equivalent required and Associate's Degree preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office strongly Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. - The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. - The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. - Ability to work independently, with well developed organizational skills in order to prioritize tasks. - Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. - Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. - Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. - The age of patients on this unit range from Adolescent to Geriatric. - Ability to sit and/or stand for an extended period of time. - Ability to assist lifting and carrying up to 20 lbs. - Ability to assist with the transportation of patients on and off the pod. - Demonstrated customer service skills. Physical Requirements Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |