Senior Intake Specialist

Center for Behavioral Health

The Center for Behavioral Health, located at 12837 Flushing Meadows Dr. Ste 220, Town & Country MO 63131, seeks an enthusiastic, client-focused Senior Intake Specialist to serve as one of the initial points of contact our clients have with our Center. Our Intake Specialists ensure our clients are scheduled with clinicians who can aptly address the caregiver's concerns.
Requires computer proficiency in Microsoft Office programs, the ability to implement pre-determined processes accurately and consistently with strong attention to detail, and the ability to establish and maintain effective professional relations with clients, co-workers, and other agencies. The successful applicant should be flexible, organized, and comfortable working with the public.

Duties and responsibilities include:

* Ensure administrative support staff coverage for clinic, including responding to inquiries, triaging client needs, and ensuring smooth daily operations.
* Complete onboarding training for new staff members, ensuring they are familiar with systems, protocols, and clinical workflows.
* Assign and oversee daily task lists for clinical support staff, ensuring equitable distribution and timely completion of duties.
* Serve as a point of contact for troubleshooting intake-related issues and escalating concerns to supervisors when necessary.
* Collaborate with clinical and administrative teams to support continuity of care and efficient service delivery.
* Monitor compliance with documentation and data standards as outlined by organizational policy and regulatory requirements.
* Perform telephone and walk-in intakes with prospective clients, attend staff meetings, prepare correspondence, provide office support to clinical staff and other assigned projects on behalf of CBH.
* Schedule appointments for clinicians at multiple potential locations, including the agency's two office locations, and school or other community sites as needed.
*Provide general/routine administrative and office support that includes a broad range of duties. Provide support to the Center's Receptionist to ensure staff is available to clients and other visitors in the waiting room.
* Answer phone, greets clients and other visitors, routes calls and responds to inquiries with appropriate discretion.
* Monitor the office's general email account; Create, maintain, organize, and retrieve electronic and manual departmental and client files.
* Focus on completing work effectively, efficiently, and in a timely fashion.
* Understand how the assigned and/or routine tasks integrate with others in the team.
* Other administrative and reporting duties as assigned.

40 hours per week

Associate's degree or an equivalent combination of education and experience at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Bachelors degree in Psychology or a related field is preferred. Additional work experience in community mental health setting is preferred.

Salary Range: $18.87 - $26.87
Grade: GGS-008
University Title: Clinical Technician, Senior
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This section will include the following bullet points:

* Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
* Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers:
https://www.umsl.edu/services/hrs/careers/index.html
* Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.