Card Services Representative

Position Title: Card Services Representative 1
Business Unit: Operations
Reports To: Supervisor of Card Services

Position Overview:
This position is primarily responsible for processing disputes and maintenance pertaining to debit and ATM cards. The incumbent provides the highest quality of service to every customer, both internal and external.

Primary Responsibilities:
Performs appropriate maintenance on debit cards, ATM cards and business check cards accurately, timely and in compliance with department standards.

Works dispute cases and processes charge back adjustments into the EFT Client-Central within the timeframe provided by Regulation E (Reg E) and in compliance with Visa regulations.

Answers phone calls and emails promptly and accurately to foster great customer service internally.

Generates daily the appropriate customer letters relative to each stage of the dispute process while adhering to the guidelines assigned by the Regulation E (Reg E).

Reviews daily and monthly reports and takes appropriate action governed by procedures assigned to each specific report.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1

Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
Detail-oriented
MS Word - Intermediate Level
MS Excel - Intermediate Level
Excellent customer service skills
Experience with Fiserv Premier Navigator and Director applications

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.