Director, Digital Collaboration

Arizona State University

Director, Digital Collaboration

Campus: Tempe

JR108125

End Date: July 9, 2025

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $120,0000 - $125,000 per year; Depends on Experience 

Essential Duties:

• Strategic & Operational Leadership: Develop, communicate, and execute a comprehensive vision and roadmap for the university's digital collaboration platforms (e.g., ServiceNow, Atlassian Suite), ensuring alignment with organizational goals, strategic priorities, and enterprise wide efficiency initiatives. Oversee the strategic direction and daily operational excellence of these platforms.
• Team Leadership & Development: Lead, mentor, and manage a high performing team of IT professionals responsible for the administration, configuration, and optimization of assigned enterprise platforms. Foster a culture of accountability, innovation, continuous learning, and professional growth within the team.
• ITSM & Process Optimization: Direct and participate in the overall development, administration, and evaluation of technology processes and procedures, with a strong emphasis on leveraging ITSM frameworks (e.g., ITIL) to streamline workflows, enhance service delivery, and drive operational efficiency across the university.
• Platform Administration & Optimization: Oversee the comprehensive administration, configuration, integration, and continuous optimization of critical platforms such as ServiceNow (ITSM, ITOM, HRSD, etc.), Atlassian Suite (Jira, Confluence, Jira Service Management), and other enterprise collaboration tools, ensuring stability, security, and scalability.
• Drive Adoption & Impact: Champion and drive the widespread adoption and effective utilization of enterprise collaboration tools to maximize productivity, enhance cross functional collaboration, and improve the overall employee and student experience across the university's diverse user base.
• Budget & Resource Management: Participate in the formulation of the annual budget, manage ongoing operating budgets, and oversee resource allocation to ensure optimal investment in digital collaboration technologies and staffing.
• Stakeholder Engagement & Liaison: Conduct direct liaison with university IT staff, departmental leaders, and key stakeholders to understand ongoing operational needs, inform application development, and optimize existing technology resources.
• Project Implementation: Direct the successful implementation of complex platform related projects, ensuring adherence to established timelines, budgets, and quality standards. Administer the application of relevant IT policies and best practices.

Desired Qualifications:

• Proven knowledge and experience of ServiceNow, or other Enterprise ITSM Platforms 
• Demonstrated knowledge of Atlassian Products
• Demonstrated knowledge and understanding of the research, instruction, and administrative functions of the area assigned.
• Experience in management and supervisory principles and practices.
• Demonstrated knowledge of current information technology best practices, including technical aspects (computer, data centers, facilities, and instrumentation laboratory strategies) and support aspects (TQM, customer service techniques, organizational issues).
• Demonstrated knowledge of budget management methods and techniques.
• Demonstrated knowledge of strategic planning principles and practices.
• Demonstrated knowledge of principles, concepts, and practices of organizational management.
• Demonstrated knowledge of current government regulations and how they impact the privacy and security of information.
• Experience in planning for information resources and technology.
• Experience in establishing and maintaining effective relationships with faculty, administrators, service professionals, and staff.
• Evidence of effective communication, both written and verbal.
• Experience in problem solving and decision-making.
• Experience in effectively managing, supervising, and evaluating assigned staff.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience hiring in a values driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Responsibilities may require the ability to adapt quickly to shifting priorities.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers, and staff. Our work emphasizes autonomy, flexibility, and distributed decision making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages, and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

• Mission oriented. Everything we do is to advance ASU’s charter measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
• Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary, and Empowered. 
• Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers, and staff, working with ET means you have the capacity to improve many lives and entire communities.
• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top-ranked programs with major tuition breaks.
• Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx, and a diversity of technology companies to enhance our innovations and deepen their impact.

Special Instructions for Application:

In the interest of transparency and to honor the integrity of this Director, Digital Collaboration position, if any part of your application materials has been crafted with the assistance of AI tools, we request that you disclose this usage. Please include a brief explanation of how AI was or was not utilized in the creation of your application and the reasons behind the decision to use such technologies. This will not impact the evaluation of your application, but will provide us with insights into your approach and proficiency with AI tools.

Your required cover letter should not exceed two pages. It should reflect your genuine perspective on Technology Solutions and Analysis.

1. Please describe your hands on experience leading and or supporting the ServiceNow and Atlassian platforms, or similar scale applications.

2. Please give an example of how you have fostered a customer service mindset within your team as it relates to IT Service Delivery.

3. Please give an example of how you have used an ITSM Framework to improve an aspect of IT Operations.

Application Submission

Please submit your cover letter, résumé/CV, and any additional required materials as outlined in the job posting. We appreciate your candidness regarding AI use and look forward to learning more about your qualifications and vision.

Can you see yourself transforming the way a leading research university operates by streamlining processes and driving efficiency at scale? What about improving digital workflows for nearly 30,000 employees, empowering them to better serve the needs of almost 200,000 students? If so, consider joining Enterprise Technology at Arizona State University as the Director of Digital Collaboration. We’re seeking an innovative and results oriented leader with deep IT Service Management (ITSM) expertise and a passion for continuous improvement and exceptional service delivery to lead our Digital Collaboration team. In this pivotal role, you’ll strategically oversee, optimize, and drive adoption for enterprise platforms like ServiceNow and Atlassian, shaping the future of how our university collaborates and delivers critical IT services.

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$8661.htmld

To be considered, your application must include all of the following attachments: 

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. 

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement: 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Director--Digital-Collaboration_JR108125-2?q=JR108125